Hi Eva,
what type of return are you using? Also remember to move on the status
of the return header.
Regards,
Jacopo
On Aug 6, 2009, at 5:39 PM, Eva Bowman wrote:
Hello all,
I would like to know what is the best way to create a customer
refund/credit
from a Sales Order. This business scenario does NOT involve inventory
return, only a partial refund. The refund is not associated to an
order
item/line. The refund needs to refund the same credit card used at
the time
of sale.
I have tried to use the Create Return button on the Sales Order
screen. I've
used the Manual Return Adjustment field to enter comments, quantity
and type
of return. I then accepted the return. The return was created, but I
could
not find an Invoice or a Payment refund record (based on the already
authorized/settled credit card transaction). I noticed that Return
Items had
a total return = 0, but a refund amount. I've tried this in the
ofbiz.demo
instance.
This process works when the customer returns inventory.
Thanks,
Eva
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