Are you trying to do a refund for a physical good? Was the payment by
credit card, or by something else?
Typically (unless you've changed the code or certain configurations)
for physical goods that are paid by credit card the payment is
authorized when the order is placed, but not captured until the order
items are fulfilled. In other words, there is nothing to refund as
payment has not yet been captured...
In this case if you did what you suggest with the quick ship and then
quick refund you would be capturing the payment and then refunding it,
the net effect being you have to pay for 2 more transactions with your
credit card gateway.
-David
On Oct 8, 2009, at 12:24 AM, Abdullah Shaikh wrote:
How can I refund a payment, without shipping the order ?. I know
that once
you ship the order, then you can refund the payment using Quick Refund
Entire Order.
One way to do this, is to manually call the refund service from
Accounting
-> Transactions -> Manual Electronic Transaction.
If the above is not possible, then can we have the "Quick Refund
Entire
Order" button even when the order is not shipped, currently the
button is
displayed only when the order is shipped ?
