Yes, we will have to pay for 2 transactions, that too for the order that got cancelled, but I guess SagePay doesn't have a separate service for auth & capture, they do it in a singe service itself, I have seen the Api's doc, the capture service is not there.
On Thu, Oct 8, 2009 at 12:52 PM, Abdullah Shaikh < [email protected]> wrote: > Yes its a physical good and the payment was by credit card. > > We are doing an Authcapture (SagePay doesn't have a separate capture > service), and the payment is captured before we ship. Now if the order is > cancelled or some reasons, let say we don't have the product in stock or > something, then we need to refund the payment. > > > On Thu, Oct 8, 2009 at 12:29 PM, David E Jones <[email protected]> wrote: > >> >> Are you trying to do a refund for a physical good? Was the payment by >> credit card, or by something else? >> >> Typically (unless you've changed the code or certain configurations) for >> physical goods that are paid by credit card the payment is authorized when >> the order is placed, but not captured until the order items are fulfilled. >> In other words, there is nothing to refund as payment has not yet been >> captured... >> >> In this case if you did what you suggest with the quick ship and then >> quick refund you would be capturing the payment and then refunding it, the >> net effect being you have to pay for 2 more transactions with your credit >> card gateway. >> >> -David >> >> >> >> On Oct 8, 2009, at 12:24 AM, Abdullah Shaikh wrote: >> >> How can I refund a payment, without shipping the order ?. I know that >>> once >>> you ship the order, then you can refund the payment using Quick Refund >>> Entire Order. >>> >>> One way to do this, is to manually call the refund service from >>> Accounting >>> -> Transactions -> Manual Electronic Transaction. >>> >>> >>> If the above is not possible, then can we have the "Quick Refund Entire >>> Order" button even when the order is not shipped, currently the button is >>> displayed only when the order is shipped ? >>> >> >> >
