Thanks Paul! Great answer, very helpful to me.
Glad to see James are working on a similar project as what we'll do for Lenovo next month. It seems the customer service functions of manufacturers are clouding, hope our OFBiz community can catch up this chance. -----邮件原件----- 发件人: Paul Mandeltort [mailto:[email protected]] 发送时间: 2017年3月9日 3:35 收件人: [email protected] 主题: Re: Business Process Question - Best Way to Handle Technically you are buying the core from the customer and selling them a new one. Here’s an off-the-top-of-my-head way to try but I may have missed a step or two but will at least give you some ideas: To make it fit OFBiz flow, kick off a purchase order to that customer for the core, which will put it into inventory and will work with the receive PO flows when they do send it back. Ideally you would have unique part number for each type of core involved to track that stuff properly. Then you can track each core with inventory items which can hold the core serial numbers and statuses for their flow through refurbishment or scrapping or manufacturer’s credit and all that jazz. If you end up sending them to the manufacturer you just spit out a sales order for those specific inventory items and everything is tidy. If you get fancy you can use the MRP process to put the cores through internal refurbishment processes and put it back into inventory to send it out again for future customers if the volume gets crazy and accountants get involved. :-) If the purchase order gets filled (e.g. core received) take that payment and apply it to the sales invoice. If it doesn’t, then apply the cash payment to the invoice and cancel the PO. So you’ll always have a Core item on there and then either a payment from the PO from the returned core, or a payment from the customer in cash for the non-returned core and everything balances. You could adjust the PO forms so they are a “core return order” or something like that for the customer to send the core to you. Only complication there is you need to make sure the customers are identified as suppliers for those cores which could get a little complicated and might muddy data a bit. Might be easier to make a generic “Customer Core Return” supplier so it doesn’t get too messy. I think you can still route the payments without customizing anything. —P > On Mar 8, 2017, at 12:57 PM, <[email protected]> <[email protected]> > wrote: > > Thanks Craig. The main thing with the cores is you have to track that > it is Outstanding with the customer and then when it comes back how do > you account for it in inventory since it can be refurbished and then > resold. > > Anyone else experience the business process of Cores and refurbishments? > > Thanks, > > James > > -------- Original Message -------- > Subject: Re: Business Process Question - Best Way to Handle > From: Craig Parker <[email protected]> > Date: Wed, March 08, 2017 6:12 am > To: [email protected] > > I haven't gotten this far yet into OFBiz, but I'm already wondering > the same kind of thing. Is there something like an item class you can > create > > where things go on the invoice but there's no inventory? Things like > labor, service charges, core charges, etc. I've seen in the ERP I work > with now "generic" items, but they still get tracked inventory-wise; > they're more for those big buckets of miscellaneous tools you see in > auto stores near the front counter. > > > On 03/08/2017 07:28 AM, [email protected] wrote: >> Good Morning. I am looking for the best way in Ofbiz to handle a >> business process for one of my clients. >> >> They are a Consumer Electronics Parts Distributor and they sell >> replacement parts for items like plasma TVs, refrigerators, etc. They >> have a concept of a "Core" charge. A core charge is a price they >> charge if the core or bad part has not been returned >> >> When they sell the part they add this core charge as a line item but >> it is really not an inventory item when the replacement part. If the >> core or bad part is returned then the core charge is removed from the >> invoice. They have to track that the which order the core was >> returned from as well as which customer. >> >> The core now goes into inventory as a bad part but can not go back in >> with the original part number >> >> Now if the core is not returned the customer is responsible for the >> original core charge. >> >> Anyone have experience in this industry or based on the brief >> description above suggest the best way OFbiz can handle this process. >> >> Thanks in Advance! >> >> James
