James, Based on your short description, it looks like you're talking about the delivery and invoicing of non-serialized products, the return thereof and the further processing (internal/external refurbishment or replacement by supplier).
Delivery of the product is straight-forward, invoicing it (as a charge) also. The return process (and associated credit-note) also Look at the RMAs. On internal refurbishment the returned product goes through a (virtual) refurbishment process (use manufacturing) to assign it a new product-id and other attributes and have the new product registered in inventory. Best regards, Pierre Smits ORRTIZ.COM <http://www.orrtiz.com> OFBiz based solutions & services OFBiz Extensions Marketplace http://oem.ofbizci.net/oci-2/ On Thu, Mar 9, 2017 at 2:02 AM, Shi Jinghai <[email protected]> wrote: > Thanks Paul! > > Great answer, very helpful to me. > > Glad to see James are working on a similar project as what we'll do for > Lenovo next month. It seems the customer service functions of manufacturers > are clouding, hope our OFBiz community can catch up this chance. > > > -----邮件原件----- > 发件人: Paul Mandeltort [mailto:[email protected]] > 发送时间: 2017年3月9日 3:35 > 收件人: [email protected] > 主题: Re: Business Process Question - Best Way to Handle > > Technically you are buying the core from the customer and selling them a > new one. > > Here’s an off-the-top-of-my-head way to try but I may have missed a step > or two but will at least give you some ideas: > > To make it fit OFBiz flow, kick off a purchase order to that customer for > the core, which will put it into inventory and will work with the receive > PO flows when they do send it back. Ideally you would have unique part > number for each type of core involved to track that stuff properly. > > Then you can track each core with inventory items which can hold the core > serial numbers and statuses for their flow through refurbishment or > scrapping or manufacturer’s credit and all that jazz. If you end up sending > them to the manufacturer you just spit out a sales order for those specific > inventory items and everything is tidy. > > If you get fancy you can use the MRP process to put the cores through > internal refurbishment processes and put it back into inventory to send it > out again for future customers if the volume gets crazy and accountants get > involved. :-) > > If the purchase order gets filled (e.g. core received) take that payment > and apply it to the sales invoice. If it doesn’t, then apply the cash > payment to the invoice and cancel the PO. > > So you’ll always have a Core item on there and then either a payment from > the PO from the returned core, or a payment from the customer in cash for > the non-returned core and everything balances. > > You could adjust the PO forms so they are a “core return order” or > something like that for the customer to send the core to you. > > Only complication there is you need to make sure the customers are > identified as suppliers for those cores which could get a little > complicated and might muddy data a bit. Might be easier to make a generic > “Customer Core Return” supplier so it doesn’t get too messy. I think you > can still route the payments without customizing anything. > > —P > > > > On Mar 8, 2017, at 12:57 PM, <[email protected]> < > [email protected]> wrote: > > > > Thanks Craig. The main thing with the cores is you have to track that > > it is Outstanding with the customer and then when it comes back how do > > you account for it in inventory since it can be refurbished and then > > resold. > > > > Anyone else experience the business process of Cores and refurbishments? > > > > Thanks, > > > > James > > > > -------- Original Message -------- > > Subject: Re: Business Process Question - Best Way to Handle > > From: Craig Parker <[email protected]> > > Date: Wed, March 08, 2017 6:12 am > > To: [email protected] > > > > I haven't gotten this far yet into OFBiz, but I'm already wondering > > the same kind of thing. Is there something like an item class you can > > create > > > > where things go on the invoice but there's no inventory? Things like > > labor, service charges, core charges, etc. I've seen in the ERP I work > > with now "generic" items, but they still get tracked inventory-wise; > > they're more for those big buckets of miscellaneous tools you see in > > auto stores near the front counter. > > > > > > On 03/08/2017 07:28 AM, [email protected] wrote: > >> Good Morning. I am looking for the best way in Ofbiz to handle a > >> business process for one of my clients. > >> > >> They are a Consumer Electronics Parts Distributor and they sell > >> replacement parts for items like plasma TVs, refrigerators, etc. They > >> have a concept of a "Core" charge. A core charge is a price they > >> charge if the core or bad part has not been returned > >> > >> When they sell the part they add this core charge as a line item but > >> it is really not an inventory item when the replacement part. If the > >> core or bad part is returned then the core charge is removed from the > >> invoice. They have to track that the which order the core was > >> returned from as well as which customer. > >> > >> The core now goes into inventory as a bad part but can not go back in > >> with the original part number > >> > >> Now if the core is not returned the customer is responsible for the > >> original core charge. > >> > >> Anyone have experience in this industry or based on the brief > >> description above suggest the best way OFbiz can handle this process. > >> > >> Thanks in Advance! > >> > >> James > >
