Hi Madhi,

OFBiz has the functionality on board to register and work on - including
managing - activities like the ones you mentioned.
It may require that additional WorkEffortType records need to be added to
the set of your implementations (see [1].

You have to keep in mind that a service request is a subtype of a request
(for a demo of the request functionalities, have a look at [2 ]). So you go
from the request to the execution of activities. And from thereon to

The projectmgr application helps you with the association of the request
and the activities (like assignment,  time registration, etc.) If you're
talking servicing hardware (machinery, computers, etc.) and/or software,
there is - as part of the asset management component - rudimentary
functionality for the Information Services domain, see [3].

[2] https://demo-trunk.ofbiz.apache.org/ordermgr/control/FindRequest
[3] https://demo-trunk.ofbiz.apache.org/ismgr/control/main

Best regards,

Pierre Smits

*Apache Trafodion <https://trafodion.apache.org>, Vice President*
*Apache Directory <https://directory.apache.org>, PMC Member*
*Apache OFBiz <https://ofbiz.apache.org>, contributor (without privileges)
since 2008*

On Mon, Aug 12, 2019 at 2:49 PM Madhi Krishnan <
madhi.krish...@udyogmandir.in> wrote:

> Hello,
> Does Ofbiz provide "Service Request" or "Service Ticket" or "Incident" or
> "Case" object for call center and back-office business process?
> Thanks
> Madhi krishnan

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