Thank You for you suggestions. On Wed, Aug 14, 2019 at 2:29 PM Pierre Smits <[email protected]> wrote:
> You may also need to consider the WorkEffortPurposeType to further expand > the capabilities of your implementation regarding the activities on > servicing tickets, see [1] > > [1] > > https://demo-trunk.ofbiz.apache.org/webtools/control/FindGeneric?entityName=WorkEffortPurposeType > > Best regards, > > Pierre Smits > > *Apache Trafodion <https://trafodion.apache.org>, Vice President* > *Apache Directory <https://directory.apache.org>, PMC Member* > *Apache OFBiz <https://ofbiz.apache.org>, contributor (without privileges) > since 2008* > > > On Wed, Aug 14, 2019 at 10:48 AM Pierre Smits <[email protected]> > wrote: > > > > > Hi Madhi, > > > > OFBiz has the functionality on board to register and work on - including > > managing - activities like the ones you mentioned. > > It may require that additional WorkEffortType records need to be added to > > the set of your implementations (see [1]. > > > > You have to keep in mind that a service request is a subtype of a request > > (for a demo of the request functionalities, have a look at [2 ]). So you > go > > from the request to the execution of activities. And from thereon to > > invoicing. > > > > The projectmgr application helps you with the association of the request > > and the activities (like assignment, time registration, etc.) If you're > > talking servicing hardware (machinery, computers, etc.) and/or software, > > there is - as part of the asset management component - rudimentary > > functionality for the Information Services domain, see [3]. > > > > > > > > [1] > > > https://demo-trunk.ofbiz.apache.org/webtools/control/FindGeneric?entityName=WorkEffortType > > [2] https://demo-trunk.ofbiz.apache.org/ordermgr/control/FindRequest > > [3] https://demo-trunk.ofbiz.apache.org/ismgr/control/main > > > > Best regards, > > > > Pierre Smits > > > > *Apache Trafodion <https://trafodion.apache.org>, Vice President* > > *Apache Directory <https://directory.apache.org>, PMC Member* > > *Apache OFBiz <https://ofbiz.apache.org>, contributor (without > privileges) > > since 2008* > > > > > > On Mon, Aug 12, 2019 at 2:49 PM Madhi Krishnan < > > [email protected]> wrote: > > > >> Hello, > >> Does Ofbiz provide "Service Request" or "Service Ticket" or "Incident" > or > >> "Case" object for call center and back-office business process? > >> > >> Thanks > >> Madhi krishnan > >> > > >
