You may also need to consider the WorkEffortPurposeType to further expand the capabilities of your implementation regarding the activities on servicing tickets, see [1]
[1] https://demo-trunk.ofbiz.apache.org/webtools/control/FindGeneric?entityName=WorkEffortPurposeType Best regards, Pierre Smits *Apache Trafodion <https://trafodion.apache.org>, Vice President* *Apache Directory <https://directory.apache.org>, PMC Member* *Apache OFBiz <https://ofbiz.apache.org>, contributor (without privileges) since 2008* On Wed, Aug 14, 2019 at 10:48 AM Pierre Smits <pierresm...@apache.org> wrote: > > Hi Madhi, > > OFBiz has the functionality on board to register and work on - including > managing - activities like the ones you mentioned. > It may require that additional WorkEffortType records need to be added to > the set of your implementations (see [1]. > > You have to keep in mind that a service request is a subtype of a request > (for a demo of the request functionalities, have a look at [2 ]). So you go > from the request to the execution of activities. And from thereon to > invoicing. > > The projectmgr application helps you with the association of the request > and the activities (like assignment, time registration, etc.) If you're > talking servicing hardware (machinery, computers, etc.) and/or software, > there is - as part of the asset management component - rudimentary > functionality for the Information Services domain, see [3]. > > > > [1] > https://demo-trunk.ofbiz.apache.org/webtools/control/FindGeneric?entityName=WorkEffortType > [2] https://demo-trunk.ofbiz.apache.org/ordermgr/control/FindRequest > [3] https://demo-trunk.ofbiz.apache.org/ismgr/control/main > > Best regards, > > Pierre Smits > > *Apache Trafodion <https://trafodion.apache.org>, Vice President* > *Apache Directory <https://directory.apache.org>, PMC Member* > *Apache OFBiz <https://ofbiz.apache.org>, contributor (without privileges) > since 2008* > > > On Mon, Aug 12, 2019 at 2:49 PM Madhi Krishnan < > madhi.krish...@udyogmandir.in> wrote: > >> Hello, >> Does Ofbiz provide "Service Request" or "Service Ticket" or "Incident" or >> "Case" object for call center and back-office business process? >> >> Thanks >> Madhi krishnan >> >
