Hello Lian, I understand that Ranger log didn't show any error. Without an error stack (or even a screenshot will do!), it will be tough for anyone here to give you appropriate advice. Please check xa_portal.log , catalina.out (for Ranger Admin) and usersync.log (for Ranger Usersync). You might also want to enable debug in log4j for Ranger Admin and/or Usersync as the case may be.
Regards, VR
