GitHub user Flpvoigt added a comment to the discussion: Cloudstack error during template copy zone to zone
Thanks — the screenshot is useful. Both SSVMs are indeed **Running / Up**, so the management-server agent channel is connected. That rules out one failure mode, but it does not verify that secondary storage is mounted/writable or that the two SSVMs can reach each other for the cross-zone copy. The destination-zone SSVM appears to be `s-1154-VM` in `IIEM_Compute_Zone_1_DR_UEM` (host `host1`, link-local IP `169.254.234.9`). From `host1`, connect to it using the documented System VM SSH method: ```bash ssh -i /root/.ssh/id_rsa.cloud -p 3922 [email protected] /usr/local/cloud/systemvm/ssvm-check.sh ``` Please paste the complete output. That script checks DNS, whether secondary storage is mounted and writable, connectivity to the management server on port 8250, and the SSVM Java process. It would also be useful to run the same check on the source-zone SSVM, `s-1343-VM` (from `compute-3`, link-local IP `169.254.243.217`): ```bash ssh -i /root/.ssh/id_rsa.cloud -p 3922 [email protected] /usr/local/cloud/systemvm/ssvm-check.sh ``` If both checks pass, the next likely area is the **SSVM-to-SSVM copy path**, not the agent state. Immediately after reproducing the failure, please also provide: 1. The relevant `/var/log/cloud.log` lines from both SSVMs around the failed copy. 2. More context from `management-server.log` for the same log IDs, especially the lines immediately before `Performing copy template cross zone callback after completion`. For the failure already shown, for example: ```bash grep -C 30 -E 'd62e7587|1fb812b7' /var/log/cloudstack/management/management-server.log ``` Those lines should expose the exact URL/host/port that returned `Connection refused`. Then we can distinguish between an unmounted/unwritable destination store and a firewall/service problem between the source and destination SSVMs. The current screenshot alone does not indicate that the secondary-storage contents need to be synchronized again, so I would still avoid another manual sync for now. GitHub link: https://github.com/apache/cloudstack/discussions/14271#discussioncomment-18697194 ---- This is an automatically sent email for [email protected]. To unsubscribe, please send an email to: [email protected]
