GitHub user TheKunalSen added a comment to the discussion: Cloudstack error
during template copy zone to zone
@Flpvoigt
i think i got the issue
both the ssvm health is good
```
root@s-1154-VM:~# /usr/local/cloud/systemvm/ssvm-check.sh
================================================
First DNS server is 172.16.18.1
PING 172.16.18.1 (172.16.18.1): 56 data bytes
64 bytes from 172.16.18.1: icmp_seq=0 ttl=255 time=0.322 ms
64 bytes from 172.16.18.1: icmp_seq=1 ttl=255 time=0.409 ms
--- 172.16.18.1 ping statistics ---
2 packets transmitted, 2 packets received, 0% packet loss
round-trip min/avg/max/stddev = 0.322/0.365/0.409/0.044 ms
Good: Can ping DNS server
================================================
Good: DNS resolves cloudstack.apache.org
================================================
nfs is currently mounted
Mount point is /mnt/SecStorage/e1f715cb-e95e-36d9-b026-618847f230c4
Good: Can write to mount point
================================================
Management server is 172.16.17.201,172.16.18.102. Checking connectivity.
Good: Can connect to management server 172.16.17.201 port 8250
Good: Can connect to management server 172.16.18.102 port 8250
================================================
Good: Java process is running
================================================
Tests Complete. Look for ERROR or WARNING above.
```
the second one
```
root@s-1343-VM:~# /usr/local/cloud/systemvm/ssvm-check.sh
================================================
First DNS server is 172.16.17.1
PING 172.16.17.1 (172.16.17.1): 56 data bytes
64 bytes from 172.16.17.1: icmp_seq=0 ttl=255 time=0.464 ms
64 bytes from 172.16.17.1: icmp_seq=1 ttl=255 time=0.624 ms
--- 172.16.17.1 ping statistics ---
2 packets transmitted, 2 packets received, 0% packet loss
round-trip min/avg/max/stddev = 0.464/0.544/0.624/0.080 ms
Good: Can ping DNS server
================================================
Good: DNS resolves cloudstack.apache.org
================================================
nfs is currently mounted
Mount point is /mnt/SecStorage/116b651a-6a8d-33fb-8b7b-476ac3881776
Good: Can write to mount point
================================================
Management server is 172.16.17.201,172.16.18.102. Checking connectivity.
Good: Can connect to management server 172.16.17.201 port 8250
Good: Can connect to management server 172.16.18.102 port 8250
================================================
Good: Java process is running
================================================
Tests Complete. Look for ERROR or WARNING above.
```
while copying snapshots i got this error in the destinantion ssvm
```
Determined host 172.16.18.106 corresponds to IP 172.16.18.106
2026-10-05T05:47:21,039 INFO [storage.resource.NfsSecondaryStorageResource]
(AgentRequest-Handler-3:[]) Determined host 172.16.18.106 corresponds to IP
172.16.18.106
2026-10-05T05:47:23,704 INFO [storage.resource.NfsSecondaryStorageResource]
(AgentRequest-Handler-4:[]) Determined host 172.16.18.106 corresponds to IP
172.16.18.106
2026-10-05T05:47:23,734 INFO [storage.template.HttpTemplateDownloader]
(AgentRequest-Handler-4:[]) No credentials configured for host=172.16.17.3:80
2026-10-05T05:47:25,794 INFO [storage.template.DownloadManagerImpl]
(pool-2-thread-5:[]) Download Completion for jobId:
dcc0e8df-5513-46d7-8393-41e8ad33dfd7, status=UNRECOVERABLE_ERROR
2026-10-05T05:47:25,797 INFO [storage.template.DownloadManagerImpl]
(pool-2-thread-5:[]) local:
/mnt/SecStorage/e1f715cb-e95e-36d9-b026-618847f230c4/snapshots/2/1311/dnld12554752951391203360tmp_,
bytes=(0 bytes) 0, error=Connection refused, pct=0
2026-10-05T05:47:38,930 INFO [storage.resource.NfsSecondaryStorageResource]
(AgentRequest-Handler-5:[]) Determined host 172.16.18.106 corresponds to IP
172.16.18.106
```
and the same error in management server
```
2026-10-05 05:47:26,796 WARN [c.c.a.AlertManagerImpl]
(RemoteHostEndPoint-10:[ctx-870ea97a]) (logid:904ee406) No recipients set in
global setting 'alert.email.addresses', skipping sending alert with subject
[Failed to copy snapshot: 16dc5472-6932-463a-8248-c3dee9f459bd with error:
Connection refused] and content [Failed to copy snapshot:
16dc5472-6932-463a-8248-c3dee9f459bd with error: Connection refused].
2026-10-05 05:47:26,796 ERROR [o.a.c.s.i.BaseImageStoreDriverImpl]
(RemoteHostEndPoint-10:[ctx-870ea97a]) (logid:904ee406) Failed to copy
snapshot: 16dc5472-6932-463a-8248-c3dee9f459bd with error: Connection refused
2026-10-05 05:47:26,801 ERROR [c.c.a.ApiAsyncJobDispatcher]
(API-Job-Executor-47:[ctx-0951a647, job-64443]) (logid:6bce5a46) Unexpected
exception while executing
org.apache.cloudstack.api.command.user.snapshot.CopySnapshotCmd
com.cloud.utils.exception.CloudRuntimeException: Failed to copy snapshot
at
com.cloud.storage.snapshot.SnapshotManagerImpl.copySnapshot(SnapshotManagerImpl.java:2343)
at
java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at
java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
at
java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:569)
at
org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)
at
org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:198)
at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
at
org.apache.cloudstack.network.contrail.management.EventUtils$EventInterceptor.invoke(EventUtils.java:109)
at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:175)
at
com.cloud.event.ActionEventInterceptor.invoke(ActionEventInterceptor.java:52)
at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:175)
at
org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:97)
at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at
org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:215)
at jdk.proxy3/jdk.proxy3.$Proxy245.copySnapshot(Unknown Source)
at
org.apache.cloudstack.api.command.user.snapshot.CopySnapshotCmd.execute(CopySnapshotCmd.java:188)
at com.cloud.api.ApiDispatcher.dispatch(ApiDispatcher.java:173)
at
com.cloud.api.ApiAsyncJobDispatcher.runJob(ApiAsyncJobDispatcher.java:110)
at
org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.runInContext(AsyncJobManagerImpl.java:686)
at
org.apache.cloudstack.managed.context.ManagedContextRunnable$1.run(ManagedContextRunnable.java:49)
at
org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:56)
at
org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:103)
at
org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:53)
at
org.apache.cloudstack.managed.context.ManagedContextRunnable.run(ManagedContextRunnable.java:46)
at
org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.run(AsyncJobManagerImpl.java:634)
at
java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at
java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
at
java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.base/java.lang.Thread.run(Thread.java:840)
2026-10-05 05:47:26,802 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl]
(API-Job-Executor-47:[ctx-0951a647, job-64443]) (logid:6bce5a46) Complete async
job-64443, jobStatus: FAILED, resultCode: 530, result:
org.apache.cloudstack.api.response.ExceptionResponse/null/{"uuidList":[],"errorcode":"530","errortext":"Failed
to copy snapshot"}
```
GitHub link:
https://github.com/apache/cloudstack/discussions/14271#discussioncomment-18753985
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