webmaster for Kracked Press Productions wrote (09-10-11 15:55)
Each line ends. If someone is still using 3.3.5 in December 2013 [13 months after it was released], they should be encouraged to upgrade to a newer line. I do not think there will be an end of support for an old product line, but to be honest, how long will we support the older lines? 2 years, 3 years?
I think indeed that is the practical situation. How can we, as support for users, try to help with user questions as good as possible, without giving the idea that there is some drive to let them do an upgrade - unless there are of course clear technical reasons. I think at that moment valid is what you wrote earlier in this thread - what do we have on practical information about features in version A or B (feature pages, release notes), and what are differences / fixes (Bugzilla , ...). That will help in this task.
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