On 2012-06-19 9:20 PM, Jay Lozier <[email protected]> wrote:
On 06/19/2012 08:58 PM, Brian Charlton wrote:
Note that the message I am getting refers to LO 3.5 Quickstarter,
but it is not installed at that stage. After removind LO 3.4, I
still got the same message and failure.
I am at a loss.
Try using RevoUninstaller as suggested by Tom. I believe there is a free
version to remove the leftovers from the Windows uninstall. I understand
Windows sometimes leaves stuff behind when using the MS supplied
uninstaller. (I use Linux so I normally do not deal with Windows
specific issues).
The message refers to the Quickstarter, which means there is actually a
*running* *process*, so it has nothing to do with straggling leftover
files on the filesystem...
Brian - have you checked your running processes? Are you doing this from
an Admin account?
CTRL-SHIFT-ESC (brings up the task manager on all versions of windows)
Be sure you are on the 'Processes' tab - look for *any* soffice.exe or
soffice.bin processes... if you don't see any, be sure the 'Show
processes from all users' is checked (bottom left of task manager window)
If you see any, kill them, then run the installer again and it will
work. If you *don't*, then I imagine something is hosed, or you are not
doing this from an Admin account.
--
For unsubscribe instructions e-mail to: [email protected]
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted
