Hi Mikko,
Mikko Kuusela schrieb:
Mr. Kane,
do you think that this is 24/7 working support service for Kannel user
with one minute response time ?
You should change Your attitude.
So far acceptable.
Kannel is a open-source project, people are ginving support an d
developing software for free.
You should be happy that there is this kind of project.
This is a mailinglist of an open-source project providing free support
from users to users.
If you don't have skills to solve problems, better ask Your employee to
get some commercial software with guarateed support, open source is not
for production environments without skilled administrator !!!
Do not mix up open source != commercial. He should ask his employee to
finance a payed consulting/support for this software. BTW he can get
support for it wherever he wants (or just aks the developers what they
want for a day of support)- Open source has nothing to do with the skill
level of the admin or to use/not to use in production environments. Our
company runs and develops professional open source projects only - and
we are payed for consulting all around them. Free does not mean cheap
software, it offers much more to the customer (fast development,
bugfixes and on-the-edge solutions) - but if it gets deeper than the
mailinglist can provide help for, our customers pay for it. Open does
not mean cheap!
I always try to get help from mailinglists and foras and I try to give
my 2cents back to the community wherever it is possible, but if I need a
fast and immediate response or a solution for a special problem - take
the money and give it to a guy/girl. This is professional, too - do not
spend 10 days waiting, take the 200 Euros and within 1 hour it is
working. If you can wait - take your time and try to find the solution
in a mailinglist. But there it is helping each other in a friendly and
polite way.
What have you contributed for this project to claim "imeddiately"
support rom others ?
I think in every mailinglist you are allowed to get ask questions -
perhaps without helping another. But you're right, this behaviour is in
a way impolite towards all those that spend their free time (like the
developers and all others idleing here) trying to help each other.
And please don't spam same message several times.
Greetz from Bonn,
Lars-Hendrik (www.mapbender.org/www.avein.de/www.mapstorer.org)
Mikko Kuusela
I'm writing to the kannel mailing list is to find a solution for a
particular problem emmediatly.but why you guys won't answer such
questions ??? Is there any place or forum to get a help for kannel
issues ????
I'm really appreciate for ur feed backs .
Thank you,
Kane.
Note: forwarded message attached.
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