Hi Mikko,
Mikko Kuusela schrieb:
Hi Lars,
This is a mailinglist of an open-source project providing free support
from users to users.
Yes, fully agree... But this is not a commercial service with response
times, and from my point of view, it's extremely rude to ask IMMEDIATELY
support for system from people who are not getting paid. The answer
comes if it's coming, spamming doesn't help.
> > If you don't have skills to solve problems, better ask Your
employee to > get some commercial software with guarateed support,
open source is not > for production environments without skilled
administrator !!!
>
Do not mix up open source != commercial. He should ask his employee to
finance a payed consulting/support for this software. BTW he can get
support for it wherever he wants (or just aks the developers what they
want for a day of support)- Open source has nothing to do with the
skill level of the admin or to use/not to use in production
environments. Our company runs and develops professional open source
projects only - and we are payed for consulting all around them. Free
does not mean cheap software, it offers much more to the customer
(fast development, bugfixes and on-the-edge solutions) - but if it
gets deeper than the mailinglist can provide help for, our customers
pay for it. Open does not mean cheap!
100% agree since i'm working with open source projects all the time. But
again, I mean if you run a serious business, the company should invest
either commercial support or skilled administrators. The business can't
be serious if only point of support is email list.
So I think we ment the same. Last sentence points it out again.
I always try to get help from mailinglists and foras and I try to give
my 2cents back to the community wherever it is possible, but if I need
a fast and immediate response or a solution for a special problem -
take the money and give it to a guy/girl. This is professional, too -
do not spend 10 days waiting, take the 200 Euros and within 1 hour it
is working. If you can wait - take your time and try to find the
solution in a mailinglist. But there it is helping each other in a
friendly and polite way.
The forest responses in the way you yell in to it... If you ask
friendly, not with word IMMEDIATELY you may get a nicer reponses ;)
Or if You really have a problem, pay for someone to fix it...
100% ACK. As this is going offtopic - I hope the right person got the
message now.
Mikko Kuusela
Lars-Hendrik
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Saunalahti Xtra - Uusi GSM-vuokrapuhelin ja edistykselliset
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