Ok. Sent from Outlook for Android<https://aka.ms/AAb9ysg> ________________________________ From: Users <users-boun...@lists.opensips.org> on behalf of Brett Nemeroff <br...@nemeroff.com> Sent: Friday, April 19, 2024 7:08:51 PM To: OpenSIPS users mailling list <users@lists.opensips.org> Subject: Re: [OpenSIPS-Users] Call Center error
I don’t know the details, but I’d guess that because you have no agents logged in your handle call isn’t properly rewriting the URI. It may be useful to check the return status and log it from cc_handle_call. That may give you some insight on at least this stage of the call processing. -Brett On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <prathibhab....@gmail.com<mailto:prathibhab....@gmail.com>> wrote: or freeswitch as the media server. On Fri, 19 Apr 2024 at 14:45, Prathibha B <prathibhab....@gmail.com<mailto:prathibhab....@gmail.com>> wrote: Can someone in this group help me with setting up a call center using opensips as the proxy server and asterisk as media server? On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab....@gmail.com<mailto:prathibhab....@gmail.com>> wrote: I am getting the error "Cannot handle call" On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab....@gmail.com<mailto:prathibhab....@gmail.com>> wrote: I changed the message_queue uri in cc_flows table to sip:1...@bp.erss.in<mailto:sip%3a...@bp.erss.in>. Now getting the following errors in syslog: ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to change URI Contact ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to change URI Contact ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 was sent out ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408, [B2B.394.162.1712831164.913185781] On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab....@gmail.com<mailto:prathibhab....@gmail.com>> wrote: when I run opensips-cli -x mi cc_list_agents { "Agents": [ { "id": "101002", "Ref": 0, "Loged in": "NO" }, { "id": "101001", "Ref": 0, "Loged in": "NO" } ] } I've logged in 101001 and 101002 in the browser. But the Loged in status is No for both users. On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab....@gmail.com<mailto:prathibhab....@gmail.com>> wrote: Cahnged it to $tU, Still getting error. On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuz...@free.fr<mailto:alain.bieuz...@free.fr>> wrote: Hi, Something wrong about that part for me : ($(tU) == "112") Should be : ($tU == "112") Regards De : Users <users-boun...@lists.opensips.org<mailto:users-boun...@lists.opensips.org>> au nom de Prathibha B <prathibhab....@gmail.com<mailto:prathibhab....@gmail.com>> Répondre à : OpenSIPS users mailling list <users@lists.opensips.org<mailto:users@lists.opensips.org>> Date : jeudi 11 avril 2024 à 11:03 À : OpenSIPS users mailling list <users@lists.opensips.org<mailto:users@lists.opensips.org>> Objet : Re: [OpenSIPS-Users] Call Center error bp.erss.in<http://bp.erss.in> - asterisk bp.erss.in:1443<http://bp.erss.in:1443> - opensips On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab....@gmail.com<mailto:prathibhab....@gmail.com>> wrote: I've created the entries in cc_agents and cc_flows table. cc_agents table +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ | id | agentid | location | logstate | msrp_location | msrp_max_sessions | skills | wrapup_end_time | wrapup_time | +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ | 8 | 101001 | sip:101...@bp.erss.in:1443<http://sip:101...@bp.erss.in:1443> | 0 | NULL | 4 | support | 0 | 0 | | 9 | 101002 | sip:101...@bp.erss.in:1443<http://sip:101...@bp.erss.in:1443> | 0 | NULL | 4 | support | 0 | 0 | +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ cc_flows table +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ | id | flowid | priority | skill | prependcid | max_wrapup_time | dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th | dissuading_qsize_th | message_welcome | message_queue | message_dissuading | message_flow_id | +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ | 1 | support | 256 | support | NULL | 0 | 0 | 0 | 0 | 0 | | 1...@bp.erss.in<mailto:1...@bp.erss.in> | NULL | NULL | +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab....@gmail.com<mailto:prathibhab....@gmail.com>> wrote: Getting the following error in call center module ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID received) Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]: ERROR:call_center:w_handle_call: failed to set new destination for call Call center code in opensips.cfg: if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) { if (!cc_handle_call("support")) { send_reply(403,"Cannot handle call"); exit; } } -- Regards, B.Prathibha -- Regards, B.Prathibha -- Regards, B.Prathibha _______________________________________________ Users mailing list Users@lists.opensips.org<mailto:Users@lists.opensips.org> http://lists.opensips.org/cgi-bin/mailman/listinfo/users _______________________________________________ Users mailing list Users@lists.opensips.org<mailto:Users@lists.opensips.org> http://lists.opensips.org/cgi-bin/mailman/listinfo/users -- Regards, B.Prathibha -- Regards, B.Prathibha -- Regards, B.Prathibha -- Regards, B.Prathibha -- Regards, B.Prathibha -- Regards, B.Prathibha _______________________________________________ Users mailing list Users@lists.opensips.org<mailto:Users@lists.opensips.org> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
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