when I run opensips-cli -x mi cc_list_calls { "Calls": [ { "id": "219.3", "Ref": 2, "State": "queued", "Call Time": 187, "Flow": "112" }, { "id": "219.2", "Ref": 2, "State": "queued", "Call Time": 187, "Flow": "112" }, { "id": "219.1", "Ref": 2, "State": "queued", "Call Time": 758, "Flow": "112" }, { "id": "219.0", "Ref": 2, "State": "queued", "Call Time": 758, "Flow": "112" } ] }
opensips-cli -x mi cc_list_agents { "Agents": [ { "id": "101003", "Ref": 0, "Loged in": "YES", "State": "wrapup", "Wrapup-ends": 16 }, { "id": "101002", "Ref": 0, "Loged in": "YES", "State": "wrapup", "Wrapup-ends": 27 }, { "id": "101001", "Ref": 0, "Loged in": "YES", "State": "wrapup", "Wrapup-ends": 29 } ] } On Sat, 20 Apr 2024 at 20:42, Prathibha B <prathibhab....@gmail.com> wrote: > A non stop music is getting played but the call is not getting redirected > to the call center agent. > > On Sat, 20 Apr 2024 at 14:17, Prathibha B <prathibhab....@gmail.com> > wrote: > >> I am getting 401 Unauthorized error. How to resolve this issue? >> >> On Fri, 19 Apr 2024 at 19:13, Prathibha B <prathibhab....@gmail.com> >> wrote: >> >>> Ok. >>> >>> Sent from Outlook for Android <https://aka.ms/AAb9ysg> >>> ------------------------------ >>> *From:* Users <users-boun...@lists.opensips.org> on behalf of Brett >>> Nemeroff <br...@nemeroff.com> >>> *Sent:* Friday, April 19, 2024 7:08:51 PM >>> *To:* OpenSIPS users mailling list <users@lists.opensips.org> >>> *Subject:* Re: [OpenSIPS-Users] Call Center error >>> >>> I don’t know the details, but I’d guess that because you have no agents >>> logged in your handle call isn’t properly rewriting the URI. It may be >>> useful to check the return status and log it from cc_handle_call. That may >>> give you some insight on at least this stage of the call processing. >>> >>> -Brett >>> >>> >>> On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <prathibhab....@gmail.com> >>> wrote: >>> >>> or freeswitch as the media server. >>> >>> On Fri, 19 Apr 2024 at 14:45, Prathibha B <prathibhab....@gmail.com> >>> wrote: >>> >>> Can someone in this group help me with setting up a call center using >>> opensips as the proxy server and asterisk as media server? >>> >>> On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab....@gmail.com> >>> wrote: >>> >>> I am getting the error "Cannot handle call" >>> >>> On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab....@gmail.com> >>> wrote: >>> >>> I changed the message_queue uri in cc_flows table to sip:1...@bp.erss.in. >>> Now getting the following errors in syslog: >>> >>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to >>> change URI Contact >>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to >>> change URI Contact >>> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 was >>> sent out >>> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm >>> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408, >>> [B2B.394.162.1712831164.913185781] >>> >>> On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab....@gmail.com> >>> wrote: >>> >>> when I run opensips-cli -x mi cc_list_agents >>> { >>> "Agents": [ >>> { >>> "id": "101002", >>> "Ref": 0, >>> "Loged in": "NO" >>> }, >>> { >>> "id": "101001", >>> "Ref": 0, >>> "Loged in": "NO" >>> } >>> ] >>> } >>> >>> I've logged in 101001 and 101002 in the browser. But the Loged in status >>> is No for both users. >>> >>> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab....@gmail.com> >>> wrote: >>> >>> Cahnged it to $tU, Still getting error. >>> >>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuz...@free.fr> >>> wrote: >>> >>> Hi, >>> >>> >>> >>> Something wrong about that part for me : ($(tU) == "112") >>> >>> Should be : ($tU == "112") >>> >>> >>> >>> Regards >>> >>> >>> >>> *De : *Users <users-boun...@lists.opensips.org> au nom de Prathibha B < >>> prathibhab....@gmail.com> >>> *Répondre à : *OpenSIPS users mailling list <users@lists.opensips.org> >>> *Date : *jeudi 11 avril 2024 à 11:03 >>> *À : *OpenSIPS users mailling list <users@lists.opensips.org> >>> *Objet : *Re: [OpenSIPS-Users] Call Center error >>> >>> >>> >>> bp.erss.in - asterisk >>> >>> bp.erss.in:1443 - opensips >>> >>> >>> >>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab....@gmail.com> >>> wrote: >>> >>> *I've created the entries in cc_agents and cc_flows table.* >>> >>> >>> >>> *cc_agents table* >>> >>> >>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>> | id | agentid | location | logstate | msrp_location | >>> msrp_max_sessions | skills | wrapup_end_time | wrapup_time | >>> >>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>> | 8 | 101001 | sip:101...@bp.erss.in:1443 | 0 | NULL >>> | 4 | support | 0 | 0 | >>> | 9 | 101002 | sip:101...@bp.erss.in:1443 | 0 | NULL >>> | 4 | support | 0 | 0 | >>> >>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>> >>> >>> >>> *cc_flows table* >>> >>> >>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>> | id | flowid | priority | skill | prependcid | max_wrapup_time | >>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th | >>> dissuading_qsize_th | message_welcome | message_queue | message_dissuading >>> | message_flow_id | >>> >>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>> | 1 | support | 256 | support | NULL | 0 | >>> 0 | 0 | 0 | >>> 0 | | 1...@bp.erss.in | NULL | NULL >>> | >>> >>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>> >>> >>> >>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab....@gmail.com> >>> wrote: >>> >>> Getting the following error in call center module >>> >>> >>> >>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID >>> received) >>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]: >>> ERROR:call_center:w_handle_call: failed to set new destination for call >>> >>> >>> >>> Call center code in opensips.cfg: >>> >>> >>> >>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) { >>> if (!cc_handle_call("support")) { >>> send_reply(403,"Cannot handle call"); >>> exit; >>> } >>> >>> } >>> >>> >>> >>> -- >>> >>> Regards, >>> >>> B.Prathibha >>> >>> >>> >>> >>> -- >>> >>> Regards, >>> >>> B.Prathibha >>> >>> >>> >>> >>> -- >>> >>> Regards, >>> >>> B.Prathibha >>> >>> _______________________________________________ Users mailing list >>> Users@lists.opensips.org >>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>> _______________________________________________ >>> Users mailing list >>> Users@lists.opensips.org >>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>> >>> >>> >>> -- >>> Regards, >>> B.Prathibha >>> >>> >>> >>> -- >>> Regards, >>> B.Prathibha >>> >>> >>> >>> -- >>> Regards, >>> B.Prathibha >>> >>> >>> >>> -- >>> Regards, >>> B.Prathibha >>> >>> >>> >>> -- >>> Regards, >>> B.Prathibha >>> >>> >>> >>> -- >>> Regards, >>> B.Prathibha >>> _______________________________________________ >>> Users mailing list >>> Users@lists.opensips.org >>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>> >>> >> >> -- >> Regards, >> B.Prathibha >> > > > -- > Regards, > B.Prathibha > -- Regards, B.Prathibha
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