Hi Dennis, I appreciate your help, I did the typical download from the official open office website through my desktop with no issues. I don’t have Java or any special virus protection. I assume it is en-us as I didn't change any settings. Although I am in Australia, I don’t know if that makes a difference.
I was told about resetting the user file but I’m I can't seem to find the file. It’s not in any of the locations I was told. Thanks again for all your help. Sent from Windows Mail From: Dennis E. Hamilton Sent: April 4, 2013 2:57 AM To: users@openoffice.apache.org CC: danielmartincow...@hotmail.com Subject: RE: Open office issues. I just did a fresh download and install on Windows 8 Pro x64. There were no problems, and AOO 3.4.1 did not create any sort of uncaught exception. It starts just fine. Questions for Daniel: 1. Did you request download at http://openoffice.org ? It is important that you obtain an authentic download from the primary download location. (SourceForge will appear and initiate your download.) 2. Did the download happen with your built-in Internet Explorer on the desktop? 3. Are you using the standard en-US default? 4. Did you do the "typical" or "custom" install? 5. Do you know if Java is installed on your machine? (My Windows 8 Pro was an update of Windows 7, yours is an OEM install of Windows 8 Pro - that might be a difference.) Find the Control Panel, go to Programs, and see if there is a Java button there. You can get to the control Panel from the Desktop by right-clicking the lower-left corner - it will be on the pop-up menu. - Dennis -----Original Message----- From: Dennis E. Hamilton [mailto:dennis.hamil...@acm.org] Sent: Wednesday, April 03, 2013 08:07 To: 'users@openoffice.apache.org' Cc: 'danielmartincow...@hotmail.com' Subject: RE: Open office issues. Um, he says Dell and Windows 8 Pro. I'll check it on my Windows 8 box. I installed successfully once before. Daniel: Does your Win8 Dell have any special virus protection or other software beyond what is built into Windows 8? - Dennis -----Original Message----- From: Rob Weir [mailto:robw...@apache.org] Sent: Wednesday, April 03, 2013 06:26 To: users@openoffice.apache.org Subject: Re: Open office issues. On Tue, Apr 2, 2013 at 10:04 PM, Dan Cowell <danielmartincow...@hotmail.com>wrote: > Hi there, I’m not sure is I’m going about this the correct way but I have > an issue with Open Office. I recently downloaded the program to my new dell > tablet, which runs on windows 8 pro, but when I try open it I get a message > that reads; This application cannot be started. [context=shared] caught > unexpected exception! > > > Microsoft lists AOO 3.4.1 on their Windows 8 compatible list. I've used it on Windows 8 without problems. Is your tablet running Windows RT? Microsoft made a special version of Windows 8 for tablets, targeting ARM processors. OpenOffice won't run there. We require x86 or x86-64 processors. -Rob > > Any help that can be offered would be greatly appreciated. > > > > > P.s It runs fine on my windows 7 laptop. > > > > Sent from Windows Mail --------------------------------------------------------------------- To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
