There are many people here who are prepared to help others for free.
 Hopefully you got this software free.
It's free because it is open source software.
That means it is transparent allowing you to copy the software and change it. Those of us who understand its workings enough to change it can make changes to suit themselves or others. Apache hosts the software and provides updates and add-ons but because it is free they can provide no help desk service. Therefore we users help each other, by politely asking for advice or help from the group. It is very difficult to provide or offer help to one who demands help rudely like a spoilt child, then insults another user who is rightly offended by this.
You might note that more flies are caught by honey than vinegar ... :-)

cathy colorado wrote:
Its a shame that they dont want to know by making it impossible to contact them

Sent from my iPhone

On Jan 19, 2016, at 10:48 AM, James Plante <[email protected]> wrote:

Cathy,

I don’t suppose it has occurred to you that you’re yelling and screeching at 
other users who have no more authority over the operation of the program than 
you do. YOU DO NOT HAVE MY PERMISSION TO YELL AT ME!!!!!!! WE ARE NOT MARRIED, 
SO STOP IT!!!!!

Now calm down and tell us which operating system you’re using: Windows or Mac. 
Then tell us, step by step, how your documents came to be “changed.” Then one 
of us may be able to tell you how to solve your problem.

But we won’t do that if you keep screeching like a spoiled child of privilege 
who seems to regard all of us other users as your personal servants. I don’t 
really care about how inconvenienced you may be; AOO works well for the rest of 
us. Insult us again at your peril. We are not your paid consultants (or 
servants.)

Jim

On Jan 18, 2016, at 6:37 PM, cathy colorado <[email protected]> wrote:

I am so annoyed with you right now, that I feel a strong hatred for you. I 
can't believe your software is so invasive that you would change my Word 
Documents to ODT without asking permission, and without making it easily user 
friendly to undo. You are automatically changing my Word documents and they are 
disappearing. Stop!!!! I want to keep your software, but you DO NOT HAVE 
PERMISSION TO CHANGE MY WORD DOCUMENTS!!!!!!!!!!!!!!!!!!!!!!!!

Please tell me exactly how to undo this mess and stop your software from 
changing my Word Documents WITHOUT MY PERMISSION!!!????  If I could scream in 
your ear personally right this minute I would. You are annoying!

Cathy

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