I didn't think about checking the task bar to see what was running. I'm not real computer savvy and I assumed (I know, bad habit) that because I'd closed out everything I could "see" nothing was running.
I'll give it another try. Thanks! S. On Tue, Jan 27, 2009 at 6:37 PM, Dave Barton <[email protected]> wrote: > -------- Original Message -------- > From: Stephanie Seiler <[email protected]> > To: [email protected] > Date: Mon, 26 Jan 2009 12:45:52 -0600 > > > Hi: > > > > I hope I'm reaching someone out there . . . > > > > When I try to update to 3.0 I get the following message: > > > > Installation Wizard message: > > > > The following applications are using files that need to be updated by > this > > set up. Close these applications and click retry to continue. > > > > Open Office 2.4 (Process Id: 4060) > > Windows Explorer (Process Id: 3452) > > > > Everything is already closed so I'm not sure why I'm getting the message. > > I've tried re-booting, hoping that the 3.0 version will kick-in, but I'm > > still stuck with 2.4. > > > > I've tried to install 3.0 several times. Always with the same error > message > > : ( Any suggestions? > > > > Thank you - > > > > Stephanie > > One thing to check is that you have closed the OOo (OpenOffice.org) > "Quickstarter" program. You can do this by right clicking on the icon > (looks like 2 flying birds) in the taskbar tray (close to the clock) and > selecting "Exit Quickstarter" from the pop-up menu. Do NOT reboot your > computer before trying to install 3.0 > > The other part of the message about "Windows Explorer" suggests that you > have some file browser window open (eg. "My Computer", "My Documents", > etc.) which also needs to be closed. That is not one I have seen before, > but with Windows who knows. > > If you are an experienced user, with a recent edition of Windows and the > necessary access privileges, you could "kill" the "soffice" processes > with Windows "Task Manager". > > Hope this helps. > > > Dave > -- > This is a mailing list which exists to support users of OpenOffice.org > All answers are given by other users who volunteer their time. > If you are not subscribed to this mailing list you may not see all the > replies to your query. Please reply to [email protected] only. > You should also be aware that all details of messages posted to this > list are publicly available to anyone with an Internet connection > For mailing list info see: http://www.openoffice.org/mail_list.html > For on-line support see: http://support.openoffice.org/index.html > For a knowledge base see: http://kb.cybersite.com.au > -- Stephanie Seiler <>< <>< <>< <>< "Remember to Breathe"
