McLauchlan, Kevin wrote:
 Michael Adams [mailto:[email protected]] wondered:

Under what situation does one have trouble getting off the list? In my
experience it is only lack of knowledge of how a mailing list works. I
am not blaming people for this lack of knowledge, after all it is a
newbie list, but i see no other situation in which this issue arises.

Here's one.

I was a long-time subscriber to another list, and then needed to change
something, BUT my company had made a change in our e-mail system. My
e-mail address went from being <firstinitial+familyname>@address.com to
being <firstname.familyname>@address.com.
They allowed a grace period of a couple of years, during which incoming
mail to <firstinitial+familyname> was accepted along with the new
address.  But of course, you see the problem.   Long before the two
years was up (in fact the first day of the change) OUTGOING mail began
coming from <firstname.familyname>@address.com.

There is a way out of this one, as long as you still receive *incoming* mail to the old address. If you send a message to [email protected], it doesn't matter what account the message comes from, it starts to unsubscribe the old account by sending it a confirmation e-mail, and you can respond to that e-mail from anywhere to confirm the unsubscribe. Since that workaround is not at all obvious, I've included it in my canned response to these unsubscribe requests (along with advice to look in the "junk" folders and check that neither your ISP nor your mail client is discarding the unsubscribe confirmation message).

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