On Jan 20, 2010, at 17:17 , McLauchlan, Kevin wrote: > > Twayne kindly offered: >
I have to say that: a) I also have noticed a surprising number of mails on the list from people who say they can't use the OOo suite, which Barbara, particularly, answers time and again with patience bordering on the pathological or more likely the angelic :) b) Kevin has provided a hypothesis about why this might be which bears investigation, and suggested a solution. I must admit I have sometimes wondered whether all these messages are serious, or whether there is some ulterior motive behind them that I haven't been able to identify, but then I'm paranoid. c) His suggestion has been met with perhaps more destructive criticism than it deserves, and no alternative hypotheses have been presented. d) Twayne typed his comment whilst so tired that his fingers moved, perhaps, a little faster than his brain and resulted in his being, perhaps, a little more brutal than we are used to or his generous nature would normally allow him to be :) e) Kevin has now, with the skill of an expert surgeon, or maybe a butcher, gently and generously pointed out to Twayne the social deficiencies of his message :) Now I think we're all agreed that, so long after the event, the name is unlikely to be changed again. We even write OOo - or some of us OO.o - in our messages. I was going to suggest as a compromise that tptb make it a little clearer on the home page that it is a downloadable program and not a cloud computing service, but having looked at the home page I can't see how they can make it much clearer. So here's another suggestion. Why don't we ask Twayne and Kevin to declare a truce, and in future ask those people who send a message to the list saying that they can't use OOo what it was that they were expecting, at the same time as we try to help? Maybe that way we can find out whether Kevin's hypothesis is right, or find out what it is that these potential users are running up against, and take appropriate measures to solve the problem(s) that come to light. Just my 2c //James --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
