James Wilde [mailto:[email protected]] observed:
> I have to say that: > > a) I also have noticed a surprising number of mails on the > list from people who say they can't use the OOo suite [...] Yes. I [also typing with blurry eyes and cramped fingers] probably didn't make clear that I thought my hypothesis covered one of _many_ reasons why people have trouble. I agree with your suggestion that it should be high on the checklist to find out what people were expecting/hoping when they first came to OOo. There's the other matter of all those who never even get to this list. It's hard to survey people who don't show up to be asked, so our sample is self-selecting and necessarily involves a bias. My 84-year-old mother-in-law, for example would never think to join a mailing list, looking for help with software. Instead, she'd ask her son-in-law. :-) That limitation (survey bias due to lack of response from people you never encounter)_certainly_ applies when it comes to bug reporting. For a newbie - or anybody who hasn't spent a lot of time in the trenches - there's no confidence that the problem they've been suffering is not simply operator error, and not a defect at all. Anyway, aside from misundestandings and grumpy arguments, a lot of the (often complained-about) high volume on the list is due to recurring causes. One example is the unsubscribe problem being pursued by Barbara and others. - K The information contained in this electronic mail transmission may be privileged and confidential, and therefore, protected from disclosure. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer without copying or disclosing it. --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
