On Wed, 26 May 2010 12:04:44 -0700 (PDT) Rich Shepard <[email protected]> dijo:
> Since upgrading from OO.o-2.x to -3.x I've had issues printing with my > LaserJet 5. Currently, 3.1.1 is installed here. The two issues I want > to resolve are: > > 1) When feeding from the front, drop-down tray I need to put forms > such as checks upside down and bottom in to have them print > correctly. With all versions prior to 3.x I would load them face up > and top in. > > 2) Envelopes won't print. The page size for the envelopes is com10, > standard business size in the US. Yet when I try to print the envelope > it comes out blank and the printer display is that the incorrect paper > has been fed. The envelope is specified in landscape orientation and > prints correctly on a letter size page from the built-in tray. I can't help because I don't have the same printer (although mine is a closely related Laserjet), but I never use it to print checks or envelopes. For effective troubleshooting the process needs to be pared down to exactly at what point the problem appears. Since you did a lot of upgrading at once this is difficult. The problem may be in OOo, or it may be in something else that is involved in the print process, e.g., CUPS, the PPD file that CUPS is using, and probably any of several other components. Another issue is which OOo 3.1.1 you are using. If you installed it from the repository for your distro it is probably the GO version, not the "official" OOo version. Most distros tweak things and occasionally they screw up in the process. I doubt it matters in your case, because the GO versions usually just delete features, but it is still a consideration. I'd suggest starting by trying to print envelopes and checks from some other application on the same computer. If they print correctly, then the problem is in OOo. If not, then the problem lies outside of OOo. If I had to point a finger at random outside of OOo I'd point it at the PPD file first. The PPD file is a plain text file containing the features of the printer. CUPS uses this file to determine how to send the data. I have been printing to Laserjets for over a decade, and just about every time I have a problem involving margins, page orientation or page size, it turns out to be a problem with the PPD file. --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
