Earle, I know this may seem confusing, but there are three different "entities" you are dealing with. First, Oracle publishes OpenOffice (it used to be Sun Microsystems, but they were bought by Oracle). They make it available for free. I have used OpenOffice on Windows, my iMac, and even Linux. I've been using it since version 1.0 (and, actually, before) and have downloaded it many times and never been asked to pay so much as one penny for it. Sun, and now Oracle, have made it and kept it free. You can download it for free at http://www.openoffice.org/.
Second is the company you bought OpenOffice from. I don't know who that is, since you don't provide any information in your email. Perhaps they've intentionally picked a name so similar to OpenOffice that they confused you. They may have done this on purpose, in an effort to deceive you so you would pay them for a program you can get for free. Or it may be a good company and they not only give you a copy of OpenOffice, but also technical support and help. If all they offered you was a copy of OpenOffice, then I would suggest finding what legal means you can to dispute the charge or cancel the purchase, since they are charging you for a program you can get for free. Also, you talk about them sending you a key. I have had many times where a download key or a status report from NewEgg or some other web site ended up in my SPAM folder. There is a very good chance that's where your key is: In your SPAM folder. This happens a lot because many people trying to fool you send out emails saying things like, "Here is the key for your free software!" so spam filters look for things like that. So before saying you haven't gotten a key in email (or anything else) ALWAYS check your SPAM folder. I've been using email since the early 1980s and laugh when people say, "But that can't be. I wouldn't call it spam!" You would not, but the program that filters spam is just a program and it can't think like you do. So check your spam folder. And, lastly, there's the third group: This mailing list. I don't know how you found us. Perhaps the company told you that if you paid for OpenOffice, they would provide free support through this list. If so, then they lied. They are not providing support. We are. And I'll tell you who we are: We are almost all volunteers, people who use OpenOffice and either have questions of our own or help others with questions. We are not part of any company, we're just people who are trying to help. There are some employees of Oracle here to help out, but they are usually programmers or other people who work on creating OpenOffice. They are not people who handle financial transactions. We'll be glad to help you, but it's important to know that if you were told the company that sold you OpenOffice was helping, they are not and that is fraud and that, alone, should be grounds to dispute their charge. I hope this, and the other replies here, help you. Hal Vaughan On Aug 18, 2010, at 8:11 PM, [email protected] wrote: > Dear ? > > I made a purchase yesterday 18 August of the latest open office suite by Visa > credit card. It card was billed and I was directed to go to my yahoo mail > box > where a key would be sent. Up until now there is no such key or any > communication from open source. I believe I was scammed. > > The Name on the purchase order is earle taylor > The email address indicated on the form is [email protected] > > Kindly revert with some instructions on how I can get access to the program. > Failing which I will have to cancel the credit card transaction by tomorrow > > Thanks for your help > > Earle Taylor --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
