On Thu, 2006-01-19 at 15:25 +0530, Shriramana Sharma wrote: > I wonder why this list allows non-subscribers to post
If non-subscribers were not allowed to post to this list, where would they go to get OOo support? My understanding is that this list is intended to be the main user support function for OOo. By making it difficult for users to get support, insisting they subscribe to a high traffic list, or just hoping they might stumble upon answers on the website, we run the risk of discouraging potential users from adopting OOo. Not to mention the competitors using it as another negative against us. As we well know, many non-subscribed posters are very new to computers, or very inexperienced in the basics of computing. I seriously doubt that most of these people have yet learnt what a mailing list is and would be alarmed by hundreds of messages per day arriving in their nice new shiny inbox. Even experienced users among my own customers and associates baulk at the prospect of subscribing to such a high traffic list. All of that said and at the risk of going over old ground again, I would like to see OOo take a different approach to providing one-off support for users who choose not to subscribe. I would suggest that non-subscribed users be required to submit support requests by way of a web based email form, with a meaningful subject line. The script to handle this form could then format the message to clearly identify it as coming from a non-subscribed user. Agreed, it would still need to be moderated, but it would be better than the current situation of (depending upon the email software) trawling through message headers. OK, that's my 2c worth. Now I'm off to get some sleep. Dave --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
