I am ready to give up, but will try again from the beginning.

I open a document and click on Insert-> Envelope.  My printer settings are for 
the envelope to be fed narrow end first, in the centre of the paper guide, as 
my LaserJet printer requires.  The dialog as it stands shows an envelope 22 
cm wide by 11 cm high in the bold type on the gray background.  I choose "New 
Doc."  That gives me a screen showing the outline of the envelope with a 
blank strip 5 cm high added at the top, and separated by a line similar to 
the lines drawing the outline.  For those 5 cm the ruler in the L.H. margin 
is gray.  The two together suggest that the 5 cm is a top margin.  The cursor 
is in the top L.H. corner of the active area.  As you say, the "From:" area 
is about 1 cm down from the cursor.

My problem is that the envelope then prints in landscape mode narrow side 
first, but with a margin from the top of the envelope of the amount of the 
margin mentioned above.  The page looks - and prints - as if it were a sheet 
of paper 22 cm by 16 cm, with a top margin of 5 cm, but no bottom or side 
margins.  In practice, the sender address is a further 5 cm down from the 
top, and the address is somewhere near the bottom.  This looks 
unprofessional, and it doesn't comply with our Post Office requirements.

If however, before choosing "New Doc", I change my printer settings to 
portrait mode against the left-hand paper guide, as my Epson Multifunction 
BubbleJet requires, the screen looks different.  The envelope displayed is 
now the correct shape, with no top margin.  It does not have the blue border 
- that may have been in "Web" view.  And it prints properly, using the Epson.

It seems to me that there must be some bug in the program that interferes with 
the setup I want to use.  If the truth is that the first setup won't work, I 
can resort to the BubbleJet, but it is less convenient, because the paper 
input is not as accessible, and I have to change paper stocks.  The LaserJet 
has a second input slot especially for envelopes.  Neither of its paper 
guides will open wide enough to accept a DL envelope in portrait mode.   The 
LaserJet is an old model (HP 5L,) but I can't see how this is coming from the 
printer or its driver, rather than from the program.  It happens in both 
Windows and Linux, which seems to rule out the Mandriva package.

I hope that this description is clear.  If not, I can supply screenshots.

Doug.

On Mon, 13 Mar 2006 01:23 pm, Ross Johnson wrote:
> On Mon, 2006-03-13 at 11:37 +1100, Doug Laidlaw wrote:
> > I think that the problem is that the template shows a fixed height of 16
> > cm while the envelope itself has a height of 11 cm, excluding the flap.
>
> Doug, are you sure you're in Page view and not Web view? What you're
> describing sounds awfully like what I see in Web view. Otherwise I can't
> work out where you're getting this 16cm height from.
>
> > The kit you mentioned was a help, but it tells me that my envelope needs
> > to be rotated 180 degrees when it doesn't.  The orientation is correct as
> > it is.  I created a template from scratch with a height of only 11 cm,
> > and it was exactly the same.  Because I am using a laser printer, the
> > printer margin cannot be zero.
>
> Using the default DL template, the text printed on the envelope is set
> at least 1cm in from the physical edge of the envelope, so it should
> print OK. Where is this zero margin?
>
> Unfortunately I can't verify that what I see is what is printed, I can
> only check what I think OOo will print by printing to a PDF file on my
> system and viewing the result in Adobe reader.
>
> > The only solution I can find is to print the envelope with the flap open
> > and with a piece of of paper inserted to make the envelope the size that
> > OO wants it to be.  A distinct problem is that the envelope template
> > opens with the last address printed on it, not the address from the
> > corresponding letter, as Word does.  So far, I have been keeping Word
> > just to print envelopes, but that is no longer an option.  I am using
> > windowed envelopes whenever possible, but that is a workaround, not a
> > fix.
> >
> > The envelope I am first prompted to use is C6, which I don't like, but
> > perhaps it is better supported.
> >
> > Doug.
> >
> > On Sun, 12 Mar 2006 01:22 pm, G. Roderick Singleton wrote:
> > > On Sun, 2006-03-12 at 10:29 +1100, Doug Laidlaw wrote:
> > > > There is no image.  It just occurred to me that what I have described
> > > > as the strip along the top was the page's top margin.  I can reduce
> > > > that with the Format -> Page menu.  The problem is, that the text
> > > > boxes don't move up with the margin, i.e. the space occupied by the
> > > > margin moves to a spot between the top edge and the return address
> > > > box.  If by way of contrast I create an envelope to be printed the
> > > > way it looks (what would be "landscape" view) the "New Doc" button
> > > > gives me a graphic with no margins.  I do have a printer that will
> > > > print like that, but the sheet feeder in my default printer won't
> > > > open wide enough.  As soon as I change the printer setting to what I
> > > > need, the graphic disappears and I have the sheet-of-paper view.  
> > > > Why doesn't the template I want look like the others?
> > >
> > > Hmm. I cannot visualize the problem. However I do suggest that you try
> > > using the kit from the doc project to see if you can sort out what
> > > exactly is the problem. See
> > > http://documentation.openoffice.org/HOW_TO/word_processing/envelope.zip
> > > You can review the text on-line here as well.  Perhaps this will help.
> > >
> > > > I am doing this under Mandriva Linux with Mandriva's package.  The
> > > > problem may be there.  On the other hand, in Windows 98 SE, using a
> > > > download of OO 2.02 for Windows, the box to type the address won't
> > > > open up.  I can't type in it, the address from the letter isn't
> > > > automatically transferred, and I can't drag the box open to make room
> > > > to type in  it - it springs shut again as soon as I release the
> > > > mouse.
> > > >
> > > > Doug.
> > > >
> > > > On Sun, 12 Mar 2006 03:00 am, G. Roderick Singleton wrote:
> > > > > Shift the image not working? If you have a strip I would guess that
> > > > > using the shift spin would fix the problem.  Remember, we cannot
> > > > > see what you see so if this is not the solution you will have to be
> > > > > more graphic in you description.
> > > > >
> > > > > On Sun, 2006-03-12 at 02:22 +1100, Doug Laidlaw wrote:
> > > > > > I didn't make myself clear.
> > > > > >
> > > > > > The template for inserting the envelope in the normal horizontal
> > > > > > position is the same size as the envelope with the flap closed. 
> > > > > > The template for feeding the envelope in the printer end first
> > > > > > has a wide strip along the top above the outline of the envelope.
> > > > > >  I would prefer to insert the envelope with the flap closed, and
> > > > > > remove that strip from the template. If it can't be removed
> > > > > > completely, i would like to reduce it to the correct width.  But
> > > > > > I can't find a separate template to edit.  It may be an integral
> > > > > > part of the program. Would I be better advised to ignore it and
> > > > > > create my own?
> > > > > >
> > > > > > Doug.
> > > > > >
> > > > > > On Sun, 12 Mar 2006 02:10 am, G. Roderick Singleton wrote:
> > > > > > > On Sun, 2006-03-12 at 01:46 +1100, Doug Laidlaw wrote:
> > > > > > > > I am using DL pocket-style envelopes.  I am running a printer
> > > > > > > > with landscape feed, centrally aligned.
> > > > > > > >
> > > > > > > > The standard format for envelopes in this situation is to
> > > > > > > > have the flap open.  The flap in the OO template is about
> > > > > > > > twice as deep as mine, from the crease to the edge.  How can
> > > > > > > > I adjust this?
> > > > > > >
> > > > > > > Flap open?
> > > > > > >    /\
> > > > > > >  /   \
> > > > > > >
> > > > > > > -------
> > > > > > >
> > > > > > > Like the above? Then I suggest you close the flap. Most
> > > > > > > printers prefer this presentation as the flap is not
> > > > > > > rectangular and often skews.
>
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