On 23/03/2006, at 11:50 AM, Archbishop John Missing wrote:


Before this discussion moves on to another list, I think I should point out who a user is: the only reason for the product to be produced and the only one who can judge the quality of the product. If the product is not meeting the users needs, then it is useless to spend any time or money on it. If the only recommendation to solve a user's problems is to get a different product, then is there any need for the product in the beginning. If, as many here assert, OpenOffice is superior to all these other programs, why does it not meet all the needs that the other programs did, even if it has to use a different means to achieve it. Neither the demand for "reveal codes" not the insistence that is is unnecessary addresses the issue that there is a real need for the *user who is, after all the only reason for the product.*

Hi John,

Your mistaken assumption here is to use the term user in the singular sense so that it becomes a binary problem - that is, the user wants it or they don't. However, OpenOffice.org is used by a large number of users, plural, and not all of them want the same thing, and often want conflicting features e.g. csv import/export in Calc recently.

To suggest that OpenOffice.org does not meet the needs compared to other programs, in most cases, and certainly this one, is wrong. To suggest that a product is backward compatible to every comparable tool in the past is unreasonable and unmanageable. Sometimes the old product uses different technology that becomes obsolete, unnecessary or too impractical to support. This is even more so when most of the products in question are closed source, commercial implementations.

Regards
Jonathon
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