Terry,
You're missing the big picture here. This is about serving the customer
to satisfy his needs. And what the 'customer' needs in this case is an
answer to his question. Not hundreds of discussions that he is not
interested in.
In the best case this customer may then get interested in other features
of the product, ask more questions and maybe start answering questions
of other users. At that point it is a point to subscribe to the list and
no earlier than that.
Arnold Huzen
My heart bleeds. They get the software for nothing, perhaps make a
donation. Then it's too much trouble for the poor things to subscribe
to a list or a forum in order to seek help.
And, evidently, too much trouble to read the instructions linked to
the downloads page. Too difficult to filter their emails. Oh, the pain.
I can't handle the trauma of contemplating their fate. Fortunately, I
am spared the agony of reading their emails. Anything to or from the
moderator goes straight to my "Deleted" folder. That's how I cope.
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