Hello Harold,
I am most grateful for your helpful and detailed reply, which I have printed
out in full.
Unfortunately I am still not able to uninstall the version I downloaded
about 10 days ago. I have ensured that the quickstarter icon by the clock
tray has been closed and is not running. When I use the Add/Remove programs
routine it still fails to uninstall, and presents the message window which
states
"The Windows Installer Service could not be accessed. This can occur if you
are running Windows in safe mode, or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance."
I am hoping that the following comments will prove helpful for you.
1) it also mentioned version 2.0.9073 and comments OpenOffice 2.0(en-US)
(OOD680m5(build9073)
2) This is the first time in many years that I have ever had any problem in
uninstalling a program and I presently have 101 programs in the list. I am
not running in safe mode.
3) If that problem cannot be resolved, I could use ZTreeWin which I use a
lot for internal aspects within programs that I use for genealogy, but I do
know that should not be the first choice for removing a program such as the
one in question.
I would be grateful for further advice on my problem, and there is no
immediate hurry as I go on holiday first thing on Thursday 14th until
Wednesday 27th.
David Anderson, using Windows XP home, SP2
From: "Harold Fuchs" <[EMAIL PROTECTED]>
To: <[email protected]>; "livid" <[EMAIL PROTECTED]>
Cc: <[EMAIL PROTECTED]>
Sent: Wednesday, December 13, 2006 9:30 AM
Subject: Re: [users] Internal Error 2755.1601
Embedded comments.
On Tuesday, December 12, 2006 11:21 PM [GMT+1=CET], livid
<[EMAIL PROTECTED]> wrote:
I have just downloaded 2.1 and am not able to install as I get the
Internal Error 2755.1601
C:\OpenOffice\OOo2.1\openoffice org21.msi.
Googling the error message brought up several references with different
possible solutions:
a) Clear out your "temp" directory.
b) Re-download the file. You may have got a corruption, particularly if
your internet connection is slow or of poor quality. You can check the
file by running the MD5sum checker program and comparing the result to the
correct value for your specific file which can be found at
http://download.openoffice.org/2.1.0/md5sums.html. Instructions for
downloading and running the MD5sum checker can be found by clicking
"Instructions for using md5sums" on the same web page and then scrolling
down till you find the instructions for Windows.
c) Make sure you downloaded the file from a reliable source. The best
place is found by clicking the big green button labelled "Download
OpenOffice.org" at http://download.openoffice.org/2.1.0/index.html
I particularly created the destination C:\OpenOffice\OOo2.1 as I
downloaded the slightly earlier version about 2 weeks ago. That
brings up another query, as I tried to uninstall that earlier version
size 318.00MB using Add or Remove Programs but it would not let me
uninstall.
Before uninstalling you need to ensure that Quickstarter is not running.
If it is running there will be an icon in the System Tray (probably bottom
right of your screen). The icon is grey and has a picture of 3 flying
birds. Right click this icon and choose "Exit". Now the add/remove should
work.
Presuming you are able to give me clear instructions for resolving
the failure to install, would you also inform me what I need to do
regarding the earlier version I installed recently, - or have you
built in a feature to take care of that. Please bear in mind that I
have them in entirely different directories.
I did not opt to download to my documents. My Windows version is XP
home SP2
Not sure what you mean here. You need to run the downloaded file. Running
it causes it to unpack itself into a directory of your choice and then,
*automatically*, to install OpenOffice by running the setup program
arising from the unpack process. The original downloaded file and all the
unpacked files can then safely be removed. Only the files resulting from
the install process (download -> unpack -> install) need to be kept. These
would normally be in C:\Program Files\..." plus a few other directories
for dlls etc.
I am David Anderson, a current member and yesterday I sent you a
completed Error report form about my inability to get the program to
even download in the first place. You acknowledged that by issuing
the reference JISCM751.
Don't know anything about this. I have never heard of this form (this mail
list is run by volunteers in our spare time). Where did you find this
error report form?
ps my livid username is not an indication of displeasure at the
current happenings - it is our family way of indicating the email is
from LIsbeth and David
Suggest "lisdav" to avoid having to explain all the time that you are not
furious.
Harold Fuchs
London, England
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