On Saturday, January 20, 2007 11:57 PM [GMT+1=CET],
susan <[EMAIL PROTECTED]> wrote:
I am not sure who I am meant to send my email to, I just want to check
with you the following: I was offered an offer for free software disks
on line from think all publishing, then when it arrived they no longer
were free. I just sore on line a complaint similar to mine which
helped confirm I am not alone, as I had to go to great length to
cancel my bank account to prevent any unknown amounts being taken by
think all as their web page no longer is possible to find and they do
not reply to my emails and no one is answering their UK phone number.
It is good now to know I have done nothing wrong since they took 2
small payments from my account not totalling the full amount agreed
for postage costs (£02.96) at time of me accepting their free offer,
so I been worrying for nothing when now I learn that others have had
hundreds taken by think all. I would just like to check if I have a
genuine copy of office.org which is I believe free, the disk seems
genuine. I also cannot find a shop for me to pick up the free
software from free, I have looked on your web page but it is
difficult to find where or how to get office.org on disc free. I
have downloaded the help manual. I am very pleased to have this
office type of software being free, it seems similar to office 2003
and or office xp which I am familiar with owing to study courses for
computer software that I have done but I cannot afford to purchase
this software. I am going to do an on line course soon for English
GCSE study so it will I hope let me test your office software. When
my time is free I look forward to getting to know this software a bit
better, I am already saving my word documents as word doc. and
realise the file extensions are more variable than I am used to, so I
am practice to see if dad can open a word doc (file extension) on his
pc via email okay too, so to make sure it is okay for me to send as
attachment in emails. It prints really good. Thank you for this free
offer. I would like to know if my version is genuine or if think all
have made their own copy rendering mine now to be a pirated copy? If
possible please could you send me CD with office.version2.0, for me
to reinstall and register to make sure it is genuine? I did not seem
to have a problem when I registered this copy at time of installation
but just wanted to check with you. From Susan Walkling.
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You don' say how much Think All Publishing charged you (or tried to charge
you). Most companies that supply OpenOffice (OO) on CD make a small charge
to cover the cost of producing the CD and for P&P. People in the US who buy
CDs with OO usually pay about USD10 - GBP 6 but in the UK I'd expect to pay
about GBP 10. The licence for OO allows people to sell it so you can't
actually complain about that.
I'm afraid any dispute you have is with Think All Publishing although
consumer protection laws in the UK give you a lot of leverage if you paid
with a credit card. If you did, contact yourt credit card company. I *think*
that those comments do *not* apply if you paid with a debit card (Switch or
similar as opposed to Visa etc.)
The software is *probably* OK. If you are on a modern version of Windows you
could establish a System Resore Point before installing the software. Then,
if you don't like it you can revert to before the Restore Point. This is a
more reliable method than just uninstalling the software because the latter
scheme often leaves traces that clutter up the registry and can corrupt
things. On XP do Start>Help & Support>Undo Changes and then answer the
questions. It's a bit misleading because you arrive at Create a Restore
Point via the Undo Changes route which unnerved me a bit the first time but
it's OK.
OpenOffice is free. No cost either to download, to use in any context
whatsoever, or to pass on the others. You can download it by going to
www.openoffice.org and pressing the big green button labelled "Get
openoffice.org". That will also take you to a page that offers a list of
suppliers of CDs for those people who have slow/unreliable internet
connections. Alterntively, many computer magazines come with free CDs/DVDs.
These often have OpenOffice on them - check the magazine pages that cover
what's on "this month's" CD/DVD. You just need to buy a magazine that covers
your Operating System - don't buy a Windows magazine if you use Linux and
vice versa. In the UK, W H Smiths is a good place to start.
Oh, there's really no such thing as a "pirated copy" of OpenOffice. That's
because it's completely free in the first place. The version you have may be
incomplete or corrupt in some way (which I doubt) but it's not pirate.
Actually that's not strictly true. There are people who enhance OO and then
sell their enhanced version under a revised licence - perfectly legitimate
so far. But if someone was offering that version without having paid for it,
that would be "pirate". But again, I very much doubt you are in that boat.
Harold Fuchs
London, England
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