See comments below: -----Original Message----- >From: CPHennessy <[EMAIL PROTECTED]> >Sent: Jan 27, 2007 5:57 AM >To: [email protected] >Subject: [users] Why do some users get CC:ed (or The best way to answer >questions on this list) > >Hi all, > >I'd like to remind everyone of a few simple points which may help new users >get the most out of our answers: > >1) We should CC: the posters of messages that contain a "Delivered-to: >moderator" header since they are from users who are not subscribed and thus >they would otherwise not see our responses. Frequently these emails also >have "[moderated]" in their subject line. > Any originating message with moderated should be replied to both the list and the original poster. I include text that lets the original poster know that they have sent a message to a volunteer supported mailing list and to reply ONLY to the list. This keeps messages within the scope of the list and out of my spam box. I automatically delete followon replies AFTER replying that the list is the proper place to send such traffic.
>2) For many new users they are not always the most comfortable at using the >internet nor email This is becoming less and less a problem. The problem is that the README makes folks think that they are writing to a help desk and not a mailing list. > >3) Many will not even know that [email protected] is a mailing list, nor >even how a mailing list works > Correct. >4) So we need to be patient and polite in our responses > Definitely. We also need to add the items in five below as well as directing them to the archives if necessary. >5) For FAQs we should redirect the users to the appropriate web pages at > > http://user-faq.openoffice.org or http://documentation.openoffice.org > >6) For development related email we should redirect the users email advising >them to subscribe to the mailing list to > > dev@<the-appropriate-project>.openoffice.org If the problem is an issue, send them to the Issue Tracker not to the dev list. This is how problems get fixed. Hounding that list will only get you bounced. > >7) Ignore trolls i.e. those with the "na-na MSWord is better than OOo and >always will be!" attribute or similar as they serve no useful purpose > Also, try to keep messages on subject. Take personal message off the list. Also, let's try to look less like a band of thugs and more like the professionals that we should emulate. If you have a problem with an answer, gently correct the individual and if that results in a reply that you don't like the tone of, take it off list. >8) Adhere to the usual Netiquette > Like this...Also, please to not bash the top posters or bottom posters. RFC 1855 says to be nice to each other. I've been over this several times. Message flow is very important. Trimming is VERY IMPORTANT! If you want to reply and say that you agree, put in the first line, a +1 on the second and sign. Also, please keep your signatures PROFESSIONAL. This means less than four lines and NO external quotes. >Note 1 : So how do I know if someone is not subscribed ? >That is easy : there is a field in every email on this list called >"Delivered-to". [trimming applied] For folks using Thunderbird mail, the delivered to: lines usually do not show up. This means reading the entire header. If you are in doubt that someone is subscribed, CC them. They will get two copies of your message and should ask why that happened. Also, it is NOT necessary to CC folks if that are sending through the GMANE news<-> mail interface nor through Google Groups. If you look at the headers of a message from the former you will see SEA.GMANE.ORG in the header. I don't know how to identify Google Groups messages. In addition, if you feel you need to immediately reply to a message, don't. Wait 24 hours to reply to see what happens. I've done the former and have faced the wrath of listers, both publically and privately. Lastly, (I will add emphasis here), keep messages professional and on topic. If you need to 'branch out' a new topic, start a new message referring back to the old one. Changing the subject will still keep your new set of messages in the same thread (at least with Thunderbird this happens.) James McKenzie MacOSX QA Testing Coordinator --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
