Hi Dan;

Thanks for your reply.  I wasn't initially looking for a response.  My
post was mainly a Monday morning vent.  However ...

On Mon, 2007-02-05 at 10:05 -0600, Dan Lewis wrote:
> On Monday February  05 2007 9:47 am, William Case wrote:
> > Hi;
> >
> > I just spent most of Sunday building two sets of permanent
> > 'Styles'.
> >
[snip]
> > I know these remarks are very general, but much of what I finally
> > got was through dumb luck and I doubt if I could purposefully
> > reproduce all the individual problems and mis-understandings here
> > for comment
[snip]

If your reply was simply a warning not to frighten the dog, I will take
it as that and drop the whole matter.  If on the other hand I can be
useful by taking a few hours over the next couple of days recreating my
Black Sunday and analyzing where and how my problems arose I would be
glad to do so and submit them wherever useful in the hope that any of
these further comments don't just disappear into the aether.

>      One thing that did get through is this: you are very frustrated.

Yup!

>      Then again, you also created a problem for someone else: the 
> person or persons who wrote the documentation. Now they can be just 
> as frustrated as you. That is because they do not know where to make 
> any changes to make the information more understandable: you have not 
> told them.

I thought this mail list was ignored by the real fixers and changers.

>      Specifically, what did you consult in the documentation when 
> looking for help on styles? (Specific name please.) Give some 
> examples of some of the problems you ran into that took so much time 
> to solve.

'Help' = Styles
'Manual' = Chapters 4, 6,7.

>      Did you also consult the information about templates? If so, what 
> manual? (Templates are used to create a new document with a specific 
> list of included styles.)

'Manual' = Chapter ? Subsection ? Templates

I also used suggestions made on this list several months ago when I was
trying to make some minor style changes.

>      You see, without specific information as to your problems, there 
> is no way to make sure the next person will not have the same bad 
> experience. Then the time you took to write your email will have been 
> wasted because no really long lasting result will have come from it.
> 

I am willing to help.  ( My previous background is in writing reports
and analysis of many and varied non-IT subjects. i.e. businesses and
communications plans).  But I don't want my time to be wasted.  I don't
mind if suggestions are not used because they are wrong headed or better
answers exist.  But I don't want them to be completely ignored and just
be an exercise in futility.

-- 
Regards Bill

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