On Mon, 05 Feb 2007 12:15:58 -0500
William Case wrote:

> Hi Dan;
> 
> Thanks for your reply.  I wasn't initially looking for a response.  My
> post was mainly a Monday morning vent.  However ...
> 
> On Mon, 2007-02-05 at 10:05 -0600, Dan Lewis wrote:
> > On Monday February  05 2007 9:47 am, William Case wrote:
> > > Hi;
> > >
> > > I just spent most of Sunday building two sets of permanent
> > > 'Styles'.
> > >
> [snip]
> > > I know these remarks are very general, but much of what I finally
> > > got was through dumb luck and I doubt if I could purposefully
> > > reproduce all the individual problems and mis-understandings here
> > > for comment
> [snip]
> 
> If your reply was simply a warning not to frighten the dog, I will
> take it as that and drop the whole matter.  If on the other hand I can
> be useful by taking a few hours over the next couple of days
> recreating my Black Sunday and analyzing where and how my problems
> arose I would be glad to do so and submit them wherever useful in the
> hope that any of these further comments don't just disappear into the
> aether.
> 
> >      One thing that did get through is this: you are very
> >      frustrated.
> 
> Yup!
> 
> >      Then again, you also created a problem for someone else: the 
> > person or persons who wrote the documentation. Now they can be just 
> > as frustrated as you. That is because they do not know where to make
> > any changes to make the information more understandable: you have
> > not told them.
> 
> I thought this mail list was ignored by the real fixers and changers.
> 
> >      Specifically, what did you consult in the documentation when 
> > looking for help on styles? (Specific name please.) Give some 
> > examples of some of the problems you ran into that took so much time
> > to solve.
> 
> 'Help' = Styles
> 'Manual' = Chapters 4, 6,7.
> 
> >      Did you also consult the information about templates? If so,
> >      what 
> > manual? (Templates are used to create a new document with a specific
> > list of included styles.)
> 
> 'Manual' = Chapter ? Subsection ? Templates
> 
> I also used suggestions made on this list several months ago when I
> was trying to make some minor style changes.
> 
> >      You see, without specific information as to your problems,
> >      there 
> > is no way to make sure the next person will not have the same bad 
> > experience. Then the time you took to write your email will have
> > been wasted because no really long lasting result will have come
> > from it.
> > 
> 
> I am willing to help.  ( My previous background is in writing reports
> and analysis of many and varied non-IT subjects. i.e. businesses and
> communications plans).  But I don't want my time to be wasted.  I
> don't mind if suggestions are not used because they are wrong headed
> or better answers exist.  But I don't want them to be completely
> ignored and just be an exercise in futility.
> 

With many Open Source Projects the area that gets the least input is
usually documentation. The documentation team, i am sure, would welcome
anyone wishing to contribute.
http://contributing.openoffice.org/index.html

-- 
Michael
 Those that can, do; those that can't, teach.

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