This is the input so far, and everything I've tried (starting from the
beginning):
[Q1]
The installation is hanging up and I'm prompted to select an alternate
path for the installation files. I am told the installation folder on my
Desktop is an unavailable network resource.
**************
[A1]
I'm afraid you don't really give enough information for anyone to be
helpful.
You are still trying to install OpenOffice, aren't you - not yet to run
it? Do you mean you have the single downloaded installation file on your
desktop or that you are trying to install the application itself to the
desktop? I trust it is the former, as the latter would not be sensible.
Are you in some sort of institutional setting? If so, it may indeed be
that your desktop is not stored on your own PC but on a network drive, as
the desktop is part of your profile, and your institution may have decreed
that you should have a "roaming profile", which is then stored on some
sort of file server. Some installation processes (I can't speak for
OpenOffice here, but it could be a problem) don't like installing from a
drive mounted over a network. In this case, the solution is simple: just
copy the installation file to somewhere on your local drive
(C:\Windows\temp would be one place) and then try running the installation
from there. Remember that you can always delete this file (or back it up
to CD) once you have installed the application, since the installation
file itself is not needed for the application to run.
I trust this helps.
*****************************
[Q2]
Okay, I had v1.9 and noticed there was a more current version. I
uninstalled 1.9 and downloaded 2.1. I am at home, I have a cable modem and
a router, but no other hardware between myself and the net, and no
institutional settings to interfere with me, save perhaps PC-cillin.
I downloaded the install file (to the default Temp directory), ran it, and
it unpacked a folder to my desktop and tried to install from there. That
seemed unusual, but--whatever; I hadn't seen OO.o do that before, but other
programs have, and what-the-heck, this is a new version. For whatever
reason, though, my sys hangs-up at that point, declaring my desktop an
'unavailable network resource'. (?!?) I can't run any of the OO.o setup
files from the desktop folder, for the same reasons.
This is an entirely new problem to me; I've never seen the like of it. I
have no 'network resources' that I could have installed *anything* on, as my
'network' consists of internet sharing and naught else. I deleted the
'install' (there was nothing under 'Add/Remove Programs') and tried to
download it again, but to the same effect. I am completely at a loss as to
what is going on.
SpinRite declares my disks in fine shape. I boot fine (though I'm having a
bit of trouble with some advanced video features). I have no malware to
deal with, save the odd cookie or two.
My only thought is that something got fouled-up when I switched out my C:
drive, some time back. I'm not sure if I've installed any other new
programs since that time or not. I used a file transfer program that came
with the Western Digital disk, and it seemed to transfer settings, programs
and files just fine. Perhaps it toggled something where it shouldn't have?
I am really quite perplexed.
************************
[A2]
I ought to say that, from your original rather brief description, I
imagined the problem might be simple and thought I might be able to help.
But I'm not in a position to test these things out and maybe not
knowledgeable enough to be able to help. So - even after you've read what
is below - you might want to go back to the list with your longer
explanation and ask again. But I've done some thinking and research, and
I've not given up yet!
At 21:15 04/03/2007 -0800, you wrote:
Okay, I had v1.9 and noticed there was a more current version. I
uninstalled 1.9 and downloaded 2.1.
I suspect that this is the clue. You may not have completely or properly
uninstalled the older version.
I am at home, I have a cable modem and a router, but no other hardware
between myself and the net, and no institutional settings to interfere
with me, save perhaps PC-cillin.
So it's a rogue error message, then.
I downloaded the install file (to the default Temp directory), ran it, and
it unpacked a folder to my desktop and tried to install from there.
Does it give you the option to unpack it somewhere else? I don't recall.
If so, try that.
That seemed unusual, but--whatever; I hadn't seen OO.o do that before, but
other programs have, and what-the-heck, this is a new version. For
whatever reason, though, my sys hangs-up at that point, declaring my
desktop an 'unavailable network resource'. (?!?) I can't run any of the
OO.o setup files from the desktop folder, for the same reasons.
I've done a bit of research, and one suggestion is apparently that the
remnants of the previous installation can cause this problem, perhaps by
leaving registry entries that should have been removed. And the suggested
solution is to try again to uninstall the older version. Do you still
have the installation file for the *previous* version? If not, you should
be able to download it again, either from the OpenOffice site or, failing
that, from either http://openoffice.bouncer.osuosl.org/ or
ftp://ftp.osuosl.org/pub/openoffice/stable/. When you have this, run that
installation again, and you should get options to modify, repair, or
remove the application. If you choose "remove" and let it complete its
work, you may find that the uninstallation is completed properly. Then
you can run the installation of the new version again, of course.
I have no 'network resources' that I could have installed *anything* on,
as my 'network' consists of internet sharing and naught else.
Yes: it seems that the error message is not altogether accurate!
I deleted the 'install' (there was nothing under 'Add/Remove Programs')
...
No, there wouldn't be, of course - as you haven't got far enough through
the installation for it to be recorded.
... and tried to download it again, but to the same effect.
I don't expect that the download process was the problem, in fact: you
probably had an accurate copy of the installation file already.
My only thought is that something got fouled-up when I switched out my C:
drive, some time back.
If you can create other new items on your desktop, I doubt that this is
the case.
****************************
[Q3]
Okay, there was no 'stable' version of 1.9 (I think it may have been a
beta--serves me right!), so I tried 1.1.5. That installed and uninstalled
fine, but did not fix anything. So I tried to install 2.0.4. That, again,
unpacked a folder to my desktop and then hung-up (during installation,
most of the way through 'Validation'), saying the file it wanted
(openofficeorg20.msi) was not in that folder (even though it is) and I
should find another path. I have a copy of the OpenCD, so I checked, and
yep, that had 2.0 on it. I tried to use that as the source for the file,
and it just gave me the same message (just with a different path). Yet,
under 'Add and Remove Programs', OpenOffice 2.0 is listed now! However,
when I tried to uninstall, I get the same message as when I try to
(re)install:
"The feature you are trying to use is on a network resource that is
unavailable." [New Paragraph] "Click OK to try again, or enter an
alternate path to a folder containing the installation package
'openofficeorg20.msi' in the box below."
And then, below, there is a text box with a path to the desktop folder
containing the appropriate file. (?!?) Whatever path I use, I get a pop-up
saying:
"The file '[drive]:\ . . . ~ . . .\openofficeorg20.msi' is not a valid
installation package for the product OpenOffice.org 2.0. Try to find the
installation package 'openofficeorg20.msi' in a folder from which you can
install OpenOffice.org 2.0."
So I tried to download the software developer's package, thinking it might
reinstall some missing files or registry keys in a different way. That
took, surprisingly, about a half-hour, and, of course, solved nothing. (It
was a longshot anyhow.) It took another forty minutes or so to uninstall.
So, now it looks like I need to uninstall everything manually, through the
registry, which I don't actually know how to do.
Any more ideas? Or should I take this back to the forum?
I think I'll post this whole e-mail there anyhow.
Thanks, though, for the input. It's much appreciated. It helps me to not
go quite so crazy, if I know there's another source of ideas besides just
myself.
---------------------------------------------------------------------
To unsubscribe, e-mail: [EMAIL PROTECTED]
For additional commands, e-mail: [EMAIL PROTECTED]
