Giuseppe Bottacin wrote: > Dear Sun, > > I sent you the following help request on October 1, without getting any > acknowledgement from you. > We still have the same problem and we need some solutions urgently. > Can we have some feedback on this? > Thank you and best regards, > >
There are a couple of things to keep in mind. 1) The support on this mail list is provided by volunteers, who are simply other users who wish to help others with OpenOffice. The vast majority of us have no other connection with OpenOffice. Some, including myself, have provided computer support at some point in our careers. 2) As you indicated in your original note, the problem only occurs when accessing files over your network and not when the files are on the local hard drive. You also said the problem occurs only when you use Windows Explorer and not when you open a file from within OpenOffice. This indicates that OpenOffice is likely working fine and the issue is probably with Windows or the network. You mentioned it happens with several computers. Are the files stored on a common server or are you using peer sharing? There simply isn't enough information to provide help beyond the above. You might want to do some local analysis about what's happening on the various computers to see what's happening. You may need to use a network analyser, such as Wireshark, to see where the delays are. Please bear in mind that we are unpaid volunteers and we simply don't have the resources to resolve problems such as this. You may need to get some paid competent support on site. --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
