On 13/12/2007 14:00, Beth Betts wrote:
Harold,
thanks for responding. I don't get any error messages of any kind. No
microscopic details details to report.
I click on a document to open and the computer shows its round swirley-hour glass kind of icon thingy and takes its usual 2-3 seconds as though the doc will open and then nothing. I click again and then nothing. Nothing - no error messages, no nothing. Its like there is no software there. I can see the icons on my list of software, but its like it not there.
I've asked several smart IT people around here - people who work on help desks and no one has a clue! The only thing someone said is that maybe when I'm downloading something I've "written over it" . I don't buy that as I've hardly downloaded anything.
I wish I could give you more details and I hope it doesn't happen again. I've downloaded it and uninstalled it twice and the same thing has happened.
No comments on if you think vista has some bug in it?
Thanks again,
Beth
The only thing I can think of is that Vista is blocking OpenOffice. But,
on the other hand, there are many Vista users happily using OpenOffice.
Have you or any of your IT friends looked at the Winows error logs? I'm
not sure how you do that in Vista; this applies to XP and should be
similar at least: Click Start>All Programs>Administrative Tools>Event
Viewer and then look at the three different logs: System, Application
and Security. If you see anything interesting, double clicking on it
will bring up more info via the internet.
Are the files you are trying to use "local" to your computer or on a
networked drive somewhere? If the latter, is the drive visible to
OpenOffice?
Oh. Are you logged in as the same user as you were when you installed
OpenOffice? Did you install it as an Administrator? Are you an
Administrator when you use OO and it fails?
Other than that, without sitting at your keyboard and "playing" I'm
afraid I have no good ideas.
Anybody ???
--
Harold Fuchs
London, England
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