Harold Fuchs wrote:
On 13/12/2007 14:00, Beth Betts wrote:
Harold,
thanks for responding. I don't get any error messages of any
kind. No microscopic details details to report.
I click on a document to open and the computer shows its round
swirley-hour glass kind of icon thingy and takes its usual 2-3
seconds as though the doc will open and then nothing. I click again
and then nothing. Nothing - no error messages, no nothing. Its like
there is no software there. I can see the icons on my list of
software, but its like it not there. I've asked several smart
IT people around here - people who work on help desks and no one has
a clue! The only thing someone said is that maybe when I'm
downloading something I've "written over it" . I don't buy that as
I've hardly downloaded anything. I wish I could give you more
details and I hope it doesn't happen again. I've downloaded it and
uninstalled it twice and the same thing has happened. No comments
on if you think vista has some bug in it?
Thanks again,
Beth
The only thing I can think of is that Vista is blocking OpenOffice.
But, on the other hand, there are many Vista users happily using
OpenOffice. Have you or any of your IT friends looked at the Winows
error logs? I'm not sure how you do that in Vista; this applies to XP
and should be similar at least: Click Start>All
Programs>Administrative Tools>Event Viewer and then look at the three
different logs: System, Application and Security. If you see anything
interesting, double clicking on it will bring up more info via the
internet.
Are the files you are trying to use "local" to your computer or on a
networked drive somewhere? If the latter, is the drive visible to
OpenOffice?
Oh. Are you logged in as the same user as you were when you installed
OpenOffice? Did you install it as an Administrator? Are you an
Administrator when you use OO and it fails?
Other than that, without sitting at your keyboard and "playing" I'm
afraid I have no good ideas.
Anybody ???
I've had similar problems with several versions of OOo, and I've found
two ways to clear it up-- both messy -- on Windows XP systems. One is to
do a system restart, and the other is to use the Task Manager to end any
soffice.bin processes (sometimes there is more than one, along with
corresponding soffice.exe processes, even though no OOo windows are
open). My guess is that sometimes there is leftover information that
misleads OOo into thinking it has an active window to put the document
into, when it really doesn't. This may be related to some other oddities
that usually seem to show up for me after I've been using Base; it keeps
trying to "recover" databases and sometimes other files that were exited
long before. I've never explored the Event Viewer, thanks for the pointer!
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