On 31/05/2008 03:22, Nick Fraser wrote:
I have an interesting installation situation: I downloaded OpenOffice and tried to run
it on my computer. I got a message "The installer you are trying to use is
corrupted or incomplete. This could be the result of a damaged disk, a failed download
or a virus. You may want to contact the author of this installer to obtain a new copy.
It may be possible to ski[p this check using the /NCRC command line switch. (NOT
RECOMMENDED)" Prior to getting this message on my computer, I installed Open Office
using the very same download on a colleague's laptop and it worked just fine. So I
redownloaded the software again but I still get the same message and I get the message on
yet another laptop as well. Has anyone any suggestions as to how to handle this? I
de-installed my older version of OO.
Nick Fraser
This is almost certain to be caused by your Antivirus (AV) and/or
firewall software believing the downloaded file is malware. To fix it:
1. Disconnect your computer from the net - pull the modem/router plug
from the phone socket.
2. Disable your AV and firewall.
3. Run the installation procedure; you won't be able to register because
you aren't connected so just say "register later".
4. Enable AV and firewall.
5. Connect to the net; never leave your computer connected to the net if
your AV and firewall are not both running properly.
If you still have no joy, come back here with details and we'll have
another think.
--
Harold Fuchs
London, England
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