2008/6/2 Terry Woodhouse <[EMAIL PROTECTED]>: > Hi Users, > > > I am trying to login to OpenOffice as an existing user, and I have > forgotten my password - but the system seems to go into a loop > when I enter my email address [EMAIL PROTECTED]) which I used a > couple of years ago to register with you. The system > says this address already exists, but it won't send me a new password so > that I can log in again. > > Can you help please? >
If you got OpenOffice from www.openoffice.org you don't need any passwords or other details to download or to install the software on as many computers as you like. The latest version is 2.4 and is available to download - free - from that web site. Even if you got the software from somewhere else you can, of course, get a new copy from www.openoffice.org and start from scratch; no registration is required although, if you do *voluntarily* register the software (as part of the installation procedure) you won't be asked for a password. An e-mail address and password are required to register with some of the *forums* associated with OOo. If that's what you need then I'm afraid you'll need to get in touch with the administrator of whichever one you registered with. But that's not us. We are a free e-mail support group run by users of OOo around the world who donate time to help other users. We don't ask for passwords. Under the terms of the licence it is legal to sell OpenOffice.org software for money provided all the terms of the licence are met. Some people sell the software on CD for a few dollars/euros/punds/... which provides a service to people with slow/expensive/unreliable internet connections.Others sell the software with additional goodies such as enhanced functionality, installation support, training etc. Again, probably a good service depending on your requirements. Still others sell it to make a quick buck; they add nothing, demand passwords and trial periods and, which really rubs salt in the wound, send their customers to us for free support. Unfortunately this is legal. I hope you are not a victim of this pseudo-scam. If you are then you'll have to take the matter up with the vendor and, possibly, with your credit card company if you paid that way. -- Harold Fuchs London, England Please reply *only* to [email protected]
