Ubuntu 14.04 SOGo nightlies (currently 3.0.1.20160229-1) running with
about half-a-dozen production users in a testing phase.
Observation more than anything else - got frustrated users who keep
missing the "Save" icon in prefs in the Web UI because they think
they've already saved by clicking "save" in whatever preferences dialog
they've used.
Example, filters (sieve editing). If you add/edit a filter, you get a
dialog with a "save" button, but after clicking "save" in the dialog you
must also click the "save" icon in the top-right corner. It's somewhat
counter-intuitive, and there's no warning if you're about to lose
settings you've just changed (i.e. a popup along the lines of "exit this
screen without saving changes?").
I understand the reasons behind this, but even knowing full well how it
works it's caught me out a couple of times. Users really just don't get it.
Initially I get user calls along the lines of "I changed this or that
but it still doesn't work". Then I tell them to check the preference
they changed - did it save it? "Oh, it's back how it was before I
changed it..!" Having explained to frustrated users I generally get the
response "but why do I have to click save twice?" or "but I already
clicked save, why didn't it save it then?". Even having explained it to
them they make the same mistake again a couple of days later......
Admittedly it's a small user sample but maybe there should be at least
an "exit without saving?" style dialog or perhaps simply save-as-you-go
(feels like there's a general move to "save as you go" on Android - no
save button anywhere, perhaps that's why my users are confused!).
Peter.
--
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