On 01/03/2016 14:58, Francis Lachapelle wrote:
Hello Peter
On Mar 1, 2016, at 2:52 AM, Peter B <[email protected]> wrote:
Ubuntu 14.04 SOGo nightlies (currently 3.0.1.20160229-1) running with about
half-a-dozen production users in a testing phase.
Observation more than anything else - got frustrated users who keep missing the "Save"
icon in prefs in the Web UI because they think they've already saved by clicking "save"
in whatever preferences dialog they've used.
Example, filters (sieve editing). If you add/edit a filter, you get a dialog with a "save" button, but after
clicking "save" in the dialog you must also click the "save" icon in the top-right corner. It's
somewhat counter-intuitive, and there's no warning if you're about to lose settings you've just changed (i.e. a popup
along the lines of "exit this screen without saving changes?").
I understand the reasons behind this, but even knowing full well how it works
it's caught me out a couple of times. Users really just don't get it.
Initially I get user calls along the lines of "I changed this or that but it still doesn't work". Then I tell
them to check the preference they changed - did it save it? "Oh, it's back how it was before I changed it..!"
Having explained to frustrated users I generally get the response "but why do I have to click save twice?" or
"but I already clicked save, why didn't it save it then?". Even having explained it to them they make the
same mistake again a couple of days later......
Admittedly it's a small user sample but maybe there should be at least an "exit without
saving?" style dialog or perhaps simply save-as-you-go (feels like there's a general move to
"save as you go" on Android - no save button anywhere, perhaps that's why my users are
confused!).
I agree. In the meantime, I modified the dialogs in the preferences module so it doesn't mention
"Save" but simply "OK".
Francis
Thanks Francis, hopefully that will help until there's a better
solution! Had an interesting comment for a user - "why doesn't the
button change colour if I need to save?" Don't know where that one came
from (i.e. where she might have seen it done) but it might be an idea
for the interface generally... highlight the button somehow if changes
are pending save.
Peter.
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