Hello Peter > On Mar 1, 2016, at 2:52 AM, Peter B <[email protected]> wrote: > > Ubuntu 14.04 SOGo nightlies (currently 3.0.1.20160229-1) running with about > half-a-dozen production users in a testing phase. > > Observation more than anything else - got frustrated users who keep missing > the "Save" icon in prefs in the Web UI because they think they've already > saved by clicking "save" in whatever preferences dialog they've used. > > Example, filters (sieve editing). If you add/edit a filter, you get a dialog > with a "save" button, but after clicking "save" in the dialog you must also > click the "save" icon in the top-right corner. It's somewhat > counter-intuitive, and there's no warning if you're about to lose settings > you've just changed (i.e. a popup along the lines of "exit this screen > without saving changes?"). > > I understand the reasons behind this, but even knowing full well how it works > it's caught me out a couple of times. Users really just don't get it. > > Initially I get user calls along the lines of "I changed this or that but it > still doesn't work". Then I tell them to check the preference they changed - > did it save it? "Oh, it's back how it was before I changed it..!" Having > explained to frustrated users I generally get the response "but why do I have > to click save twice?" or "but I already clicked save, why didn't it save it > then?". Even having explained it to them they make the same mistake again a > couple of days later...... > > Admittedly it's a small user sample but maybe there should be at least an > "exit without saving?" style dialog or perhaps simply save-as-you-go (feels > like there's a general move to "save as you go" on Android - no save button > anywhere, perhaps that's why my users are confused!).
I agree. In the meantime, I modified the dialogs in the preferences module so it doesn't mention "Save" but simply "OK". Francis -- [email protected] https://inverse.ca/sogo/lists
