A bit more info after some more troubleshooting.
I found a few options in a sogo.conf file, that seem to suggest SOGo is
configured to use '/' as folder separator.
SOGoMailShowSubscribedFoldersOnly = NO;
NGImap4ConnectionStringSeparator = "/";
I turned on two debug settings in the sogo.conf as well.
SOGoDebugRequests = YES;
ImapDebugEnabled = YES;
And found the following appear in my sogo logs. Archive has children,
and Invalid, Aggregate, and Forensic are in the list.
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * OK [CAPABILITY IMAP4rev1
SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ AUTH=PLAIN AUTH=LOGIN] Dovecot
ready.
Nov 5 21:38:05 ca4d2842acf4 C[0x5568bf7d1180]: 1 login
"postmas...@redacted.com" "REDACTED"
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: 1 OK [CAPABILITY IMAP4rev1
SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES
THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT
CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH
ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE SNIPPET=FUZZY
PREVIEW=FUZZY STATUS=SIZE LITERAL+ NOTIFY METADATA SPECIAL-USE COMPRESS=DEFLATE
QUOTA ACL RIGHTS=texk] Logged in
Nov 5 21:38:05 ca4d2842acf4 C[0x5568bf7d1180]: 2 capability
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * CAPABILITY IMAP4rev1
SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES
THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT
CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH
ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE SNIPPET=FUZZY
PREVIEW=FUZZY STATUS=SIZE LITERAL+ NOTIFY METADATA SPECIAL-USE COMPRESS=DEFLATE
QUOTA ACL RIGHTS=texk
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: 2 OK Capability completed
(0.001 + 0.000 secs).
Nov 5 21:38:05 ca4d2842acf4 C[0x5568bf7d1180]: 3 ID ("x-originating-ip"
"192.168.70.81")
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * ID ("name" "Dovecot")
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: 3 OK ID completed (0.001 +
0.001 secs).
Nov 5 21:38:05 ca4d2842acf4 C[0x5568bf7d1180]: 4 namespace
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * NAMESPACE (("" "/"))
(("Shared/" "/")) NIL
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: 4 OK Namespace completed
(0.001 + 0.001 secs).
Nov 5 21:38:05 ca4d2842acf4 C[0x5568bf7d1180]: Nov 05 21:38:05 sogod [69]:
|SOGo| request took 0.239990 seconds to execute
Nov 5 21:38:05 ca4d2842acf4 sogod [69]: 192.168.70.81 "GET
/SOGo/so/postmas...@redacted.com/Mail/0/view HTTP/1.0" 200 1377/0 0.245 - - 1M
Nov 5 21:38:05 ca4d2842acf4 sogod [69]: |SOGo| starting method 'POST' on
uri '/SOGo/so/postmas...@redacted.com/Mail/0/folderINBOX/view'
Nov 5 21:38:05 ca4d2842acf4 sogod [69]: |SOGo| request took 0.193569
seconds to execute
Nov 5 21:38:05 ca4d2842acf4 sogod [69]: 192.168.70.81 "POST
/SOGo/so/postmas...@redacted.com/Mail/0/folderINBOX/view HTTP/1.0" 200 206/48
0.196 - - 0
Nov 5 21:38:05 ca4d2842acf4 sogod [69]: |SOGo| starting method 'POST' on
uri '/SOGo/so/postmas...@redacted.com/Mail/unseenCount'
Nov 5 21:38:05 ca4d2842acf4 5 LIST "" ""
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * LIST (\Noselect) "/" ""
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: 5 OK List completed (0.001
+ 0.000 secs).
Nov 5 21:38:05 ca4d2842acf4 C[0x5568bf7d1180]: 6 LIST "" "*"
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * LIST (\HasNoChildren
\Drafts) "/" Drafts
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * LIST (\HasChildren
\Archive) "/" Archive
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * LIST (\HasNoChildren) "/"
Archive/Invalid
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * LIST (\HasNoChildren
\Marked) "/" Archive/Forensic
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * LIST (\HasNoChildren) "/"
Archive/Aggregate
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * LIST (\HasNoChildren
\Junk) "/" Junk
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * LIST (\HasNoChildren
\Trash) "/" Trash
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * LIST (\HasNoChildren
\Sent) "/" Sent
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * LIST (\HasNoChildren) "/"
INBOX
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: 6 OK List completed (0.003
+ 0.000 + 0.002 secs).
Nov 5 21:38:05 ca4d2842acf4 C[0x5568bf7d1180]: 7 LIST "" "Shared/*"
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: 7 OK List completed (0.001
+ 0.000 secs).
Nov 5 21:38:05 ca4d2842acf4 C[0x5568bf7d1180]: 8 getquotaroot "INBOX"
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: 8 OK No quota (0.003 +
0.000 + 0.003 secs).
Nov 5 21:38:05 ca4d2842acf4 C[0x5568bf7d1180]: 9 logout
Nov 5 21:38:05 ca4d2842acf4 S[0x5568bf7be5a0]: * BYE Logging out
Haven't found much else related to subfolders not appearing, but will
continue digging.
Cheers,
Justin C.
On 2022-11-05, Justin Charette wrote:
> I operate a mailcow server [1] using docker. It's currently running
> SoGO 4.3.2.
>
> [1]: https://docs.mailcow.email/
>
> I recently began to run parsedmarc on a newly created postmaster
> mailbox, and, although I configured the Inbox mail to be archived, found
> no mail in Inbox or Archive after a single run. The Inbox had dozens of
> messages before running parsedmarc.
>
> Through the parsedmarc debug option, I found it was moving messages from
> the Inbox to one of Archive/Invalid, Archive/Aggregate, or
> Archive/Forensic.
>
> The SoGO mail client does not display the subfolders for Archive. It
> does show Inbox, Junk, Trash, Sent, Drafts, and Archive.
>
> With the doveadm command, I could list the mail folders for the
> postmaster, and see that Archive/{Invalid,Aggregate,Forensic} all
> exist, but were unsubscribed. I'm not sure what the subscribe feature
> does, but it was easy enough to subscribe to the subfolders with
> doveadm.
>
> However, none of the Archive subfolders appear in SoGO.
>
> I tried to create the subfolders via the SoGO webmail client by clicking
> the Archive 3-dot option menu icon, and selecting "New Subfolder...". I
> provided a name of "Invalid", and clicked "OK". An error appear that
> SoGO was unable to create the folder, while the subfolder in dovecot
> still remained.
>
> I also attempted to create an Archive/Invalid subfolder via SoGO webmail
> client with another account that lacked the subfolder. No error
> presented, but SoGO does not display an entry for Archive/Invalid. An
> error does present ("Unable to create folder Invalid") if I make another
> attempt.
>
> I do not know whether this problem is related to SoGO, some
> configuration mismatch in Mailcow's settings, but I figured I'd inquire
> here first.
>
>
>
> 1. Is there a process I must run to force SoGO to refresh its list of
> mailbox folders to include those not created via the SoGO webmail client?
>
> 2. Do I need to fix a configuration in dovecot or SoGO to allow SoGO to
> see the subfolders that exist in dovecot?
>
>
>
> Cheers,
> Justin C.
