This was completely unapparent to me, but the icons for each folder are
used to expand/collapse the folder tree.
Once I figured this out, I found the missing folders.
Before:
🗀 Archive
After clicking the folder icon:
🗀 Archive
🗀 Aggregate
🗀 Forensic
🗀 Invalid
Cheers,
Justin C.
On 2022-11-05, Justin Charette wrote:
> I operate a mailcow server [1] using docker. It's currently running
> SoGO 4.3.2.
>
> [1]: https://docs.mailcow.email/
>
> I recently began to run parsedmarc on a newly created postmaster
> mailbox, and, although I configured the Inbox mail to be archived, found
> no mail in Inbox or Archive after a single run. The Inbox had dozens of
> messages before running parsedmarc.
>
> Through the parsedmarc debug option, I found it was moving messages from
> the Inbox to one of Archive/Invalid, Archive/Aggregate, or
> Archive/Forensic.
>
> The SoGO mail client does not display the subfolders for Archive. It
> does show Inbox, Junk, Trash, Sent, Drafts, and Archive.
>
> With the doveadm command, I could list the mail folders for the
> postmaster, and see that Archive/{Invalid,Aggregate,Forensic} all
> exist, but were unsubscribed. I'm not sure what the subscribe feature
> does, but it was easy enough to subscribe to the subfolders with
> doveadm.
>
> However, none of the Archive subfolders appear in SoGO.
>
> I tried to create the subfolders via the SoGO webmail client by clicking
> the Archive 3-dot option menu icon, and selecting "New Subfolder...". I
> provided a name of "Invalid", and clicked "OK". An error appear that
> SoGO was unable to create the folder, while the subfolder in dovecot
> still remained.
>
> I also attempted to create an Archive/Invalid subfolder via SoGO webmail
> client with another account that lacked the subfolder. No error
> presented, but SoGO does not display an entry for Archive/Invalid. An
> error does present ("Unable to create folder Invalid") if I make another
> attempt.
>
> I do not know whether this problem is related to SoGO, some
> configuration mismatch in Mailcow's settings, but I figured I'd inquire
> here first.
>
>
>
> 1. Is there a process I must run to force SoGO to refresh its list of
> mailbox folders to include those not created via the SoGO webmail client?
>
> 2. Do I need to fix a configuration in dovecot or SoGO to allow SoGO to
> see the subfolders that exist in dovecot?
>
>
>
> Cheers,
> Justin C.
