Hi all,
I just went through the most bizarre tech support experience I have ever had. I am setting up a server for someone. The server is brand new, arrived last week, Hp DL 160 G6. Non-hot plug drives were shipped and they are listed on the HP website as being supported in this server. When I unpack everything, I can't find hardware to securely mount the drives in the drive bays. I can put them in to begin software configuration but if the server were tilted forward, they would fall out. After a couple of email exchanges with my sales agent, I am advised to call tech support. I spent over an hour on the phone with support only to discover that HP does not ship the mounting hardware for non-hot plug drives nor do they even have it even though these drives are "supported" and sold by HP. I am told that i have to contact a 3rd party vendor if i want the mounting hardware to permanently the drives in the server. How Bizarre!!!!!!! I almost went with penguin computing. Next time. Dave -- David Tisdell. Music Teacher Browns River Middle School 20 River Road Jericho, VT 05465 [email protected] (e-mail) -- This e-mail may contain information protected under the Family Educational Rights and Privacy Act (FERPA). If this e-mail contains student information and you are not entitled to access such information under FERPA, please notify the sender. Federal regulations require that you destroy this e-mail without reviewing it and you may not forward it to anyone.
