Rolf, Normally, when you release a product, you have covered the common things that people will ask. You are prepared. Activation not working, servers off line, lack of pricing for different situations, a mis- worded EULA, no mention of product activation during the beta period at all.
These are all surprises. These are all things that should have been worked out ahead of time. Nobody likes being blindsided and nobody likes not having an answer and nobody like being told they will deal with it 'eventually'. Versions may be cheaper, but the saying of "you get what you pay for" could apply. Cornerstone is very responsive to every e-mail. If I have an issue, I get the feeling they would be responsive and help. Versions I am not so sure. Yes, there is still time in the beta period, but what if the beta runs out, pricing not yet decided and I have to go with another product? I could have gone with it from the beginning and dealt with it versus not having to do it in a rush because the product I was using to make my life easier now doesn't and is causing me headaches as I scramble to back to being productive. Imagine this: Me: Sorry Mr. Boss I am late getting this feature to you because my source code control client beta version timed out. My Boss: What is source code control software? Why did it time out? Me: Well they did not have pricing in place for me to buy it when it was released. My Boss: Well are there not other companies? Being late because of this is not acceptable. What about our investors? Me: Well their investors had not yet decided on how pricing fit into their business model. So It i snot my fault. My Boss: Oh, so, do our investors call their investors and complain? Me: Yes, Mr. Boss, my hands are tied. I cant work like this. My Boss and I then go spend the money for Versions we had budgeted on lunch. Seriously? These guys are great developers and have been in the market a while with other apps (Checkout, Disco, etc) they know the market and they should have been prepared. The excuse it not valid given their history in the community. I hate to see this be negative for them. Disco is a product that has not been updated after the initial releases and even says it does functionality that the developer admits never made it and initial implementations are buggy as hell. I am still waiting 2 months after his last reply for an update to the situation. -Jason On Nov 28, 2008, at 1:00 PM, Rolf Schmolling M.A. wrote: > Hi, > > I'd like to point out that a company is offering educational pricing > at their own discretion… Obviously the sofa-pico-people have to talk > things over with their investors to get it in line with their > business-model. This might take some time, but then Versions still > comes with three weeks evaluation-time so why the hassle?! > > Frankly I have been following the discussions after the release > somewhat astonished at the tone of many messages. This differed > remarkably with the beta-period where I found the tone open, > friendly, matter of factly etc. and I feel disappointed with this. > > Are people disappointed because of things lacking in the release? > Would they have preferred an even longer beta-period? I mean, one > buys a product for its inherent quality, taking into account things > promised to be delivered later on. So, if Cornerstone is better with > respect to certain features… feel free to buy it. > > All things considered, even now there is a difference in price > between Cornerstone and Versions in favor for Versions! > > Greetings, > > Rolf > > Am 28.11.2008 um 21:43 schrieb J. Todd Slack-Moehrle: > >> >> >> I dont understand what you need to work out and announce. >> >> You take the selling price of $50.00 and you discount it for those >> with an academic affiliation. That is it. >> >> You are losing sales to Cornerstone because they have this in place, >> the process is simple. >> >> No lines, no waiting. >> >> -Jason >> >> On Nov 26, 2008, at 3:00 PM, Sofa wrote: >> >>> >>> Hey all, >>> >>> We're working out EDU pricing and will announce it next week. So >>> please keep an eye on our site and hold on for a couple of more >>> days. >>> Sorry for the inconvenience. >>> >>> Kindest regards, >>> >>> Koen Bok - madebysofa.com >>> >>> On Nov 26, 6:47 am, Basti <[EMAIL PROTECTED]> wrote: >>>> Their support sucks! I mailed the same question to a couple of >>>> email >>>> addresses: no reply either! >>>> How much does Cornerstone cost with an edu licence? >>>> >>>> On 26 Nov., 05:18, "J. Todd Slack-Moehrle" <[EMAIL PROTECTED]> >>>> wrote: >>>> >>>> >>>> >>>>> Yes and this is my 3rd post on this and no reply public or private >>>>> even. >>>> >>>>> It looks like if I want a sure shot I need to go with Cornerstone. >>>>> They are ready to serve me now, I got a prompt reply even. >>>> >>>>> -Jason >>>> >>>>> On Nov 25, 2008, at 7:36 AM, buckthorn wrote: >>>> >>>>>> We're also waiting to hear about ed pricing. I would have >>>>>> expected >>>>>> this to be decided before the release, along with other pricing. >>>> >>>>>> On Nov 22, 6:41 pm, "J. Todd Slack-Moehrle" >>>>>> <[EMAIL PROTECTED]> >>>>>> wrote: >>>>>>> Hey All, >>>> >>>>>>> Any decision on this yet? >>>> >> >> >> >> > > > > -- > Rolf Schmolling > > [EMAIL PROTECTED] > http://rolf_schmolling.macbay.de/ > > > > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Versions" group. 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