For support tickets, feature requests, etc., Get Satisfaction and
UserVoice are great (the best?) alternatives:
http://getsatisfaction.com/
http://uservoice.com/
Another alternative that works more like a forum, but still has some of
the voting features and such as the two above and that you can host
yourself, is Tender:
http://tenderapp.com/
Otherwise I would extremely strongly suggest against using a vanilla
forum, since it lacks the features you need to handle feature requests,
bug reports., etc in a good (or any at all) way.
Stack Exchange (as in the engine behind http://stackoverflow.com/) is also
a better alternative than both Google Groups and a vanilla web-based
forum. If you move from Google Groups to phpBB or something similar, I can
promise I'll stop using Versions instantly. :)
-Asbjørn
On Fri, 12 Nov 2010 14:43:25 +0100, Dirk Stoop <[email protected]> wrote:
Hi All,
Because Google Groups is slowly dropping features – and it wasn't that
great to begin with – we'd like to eventually find a better place to
host this mailing list / online forum.
I'd like to ask all of you for suggestions about where to go.
From my point of view (the company's and the moderator's) we'd need at
least the following features:
- Moderation for posts from new members (there's quite a bit of spam
that would reach the group without this)
- Ways to both view and respond to discussions on the web, as well as
through email
- Ability for members to upload files
Beyond this it doesn't have to be super powerful, as long as it's easy
for people to join, read and write to it, I think we've met our goals.
We want this to be a place where people can talk about the app and
related topics, help eachother and exchange experiences. Something
like getsatisfaction.com (emphasis on feature requests, and voting) or
tenderapp.com (emphasis on support tickets, not open discussion) would
definitely not fit the bill.
Any feedback, either suggestions for a good place or piece of software
to run this on, or about requirements I didn't mention but you think
should be part of the evaluation, is very welcome.
Thanks!
- Dirk
the Versions team
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