Okay.
What is your current setup wrt bug tracking, tickets, feature requests,
voting, etc.?
-Asbjørn
On Tue, 30 Nov 2010 21:16:59 +0100, Dirk Stoop <d...@madebysofa.com> wrote:
Hi Asbjørn,
Thanks for your suggestions.
One thing I want to reiterate is that we're not looking for a bug
tracker or a customer support system, we're pretty happy with the way
we have both set up.
We are just looking for something that can host a decent mailing list,
preferrably with an online forum as well :)
Cheers,
- DIrk
On Nov 30, 8:50 pm, Asbjørn Ulsberg <asbjo...@gmail.com> wrote:
For support tickets, feature requests, etc., Get Satisfaction and
UserVoice are great (the best?) alternatives:
http://getsatisfaction.com/http://uservoice.com/
Another alternative that works more like a forum, but still has some of
the voting features and such as the two above and that you can host
yourself, is Tender:
http://tenderapp.com/
Otherwise I would extremely strongly suggest against using a vanilla
forum, since it lacks the features you need to handle feature requests,
bug reports., etc in a good (or any at all) way.
Stack Exchange (as in the engine behindhttp://stackoverflow.com/) is
also a better alternative than both Google Groups and a vanilla
web-based forum. If you move from Google Groups to phpBB or something
similar, I can promise I'll stop using Versions instantly. :)
-Asbjørn
On Fri, 12 Nov 2010 14:43:25 +0100, Dirk Stoop <d...@madebysofa.com>
wrote:
> Hi All,
> Because Google Groups is slowly dropping features – and it wasn't that
> great to begin with – we'd like to eventually find a better place to
> host this mailing list / online forum.
> I'd like to ask all of you for suggestions about where to go.
> From my point of view (the company's and the moderator's) we'd need at
> least the following features:
> - Moderation for posts from new members (there's quite a bit of spam
> that would reach the group without this)
> - Ways to both view and respond to discussions on the web, as well as
> through email
> - Ability for members to upload files
> Beyond this it doesn't have to be super powerful, as long as it's easy
> for people to join, read and write to it, I think we've met our goals.
> We want this to be a place where people can talk about the app and
> related topics, help eachother and exchange experiences. Something
> like getsatisfaction.com (emphasis on feature requests, and voting) or
> tenderapp.com (emphasis on support tickets, not open discussion) would
> definitely not fit the bill.
> Any feedback, either suggestions for a good place or piece of software
> to run this on, or about requirements I didn't mention but you think
> should be part of the evaluation, is very welcome.
> Thanks!
> - Dirk
> the Versions team
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