Mike A company that would respond to Byard in the way they did really doesn't understand their customer base. Changing a product like Flex Loc and hoping no one will notice and then giving such a nasty reply to his inquiry will give you a good look at the real personality behind the company. The tyers on this list are very talented and their reach is worldwide. They would have been smart to admit their mistake and apologize to him. Fly tyers are a tight group and Byard has been a very valued long time member of several lists as well as running his own company so I can only imagine how quickly word is spreading on this. The internet is a powerful tool and I'm sure they're going to get tired of hearing the feedback. I personally really don't like it when products change and they don't inform you. It's a waste of my money and in this case the product Flex Loc just isn't going to perform the way it did. It may be useful for other purposes but it won't work for the flies Byard and others were using it on and they should have been informed of the change in an appropriate manner before they found out while trying to use it. Some of the flies we tie take hours and I would be very mad if I ruined one of my flies with this product because of their withholding a product change. I've have very low tolerance for poor customer service!! They have no excuse for their behavior. Regards, Deb Duran ----- Original Message ----- From: "Mike Bliss" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Tuesday, June 22, 2004 10:38 PM Subject: Re: [VFB] Byard's Rant re: Larvalace
> Is the management just plain stupid or what? Anybody want to start a > competing company. I have an idea the old one won't be around long. > > Mike > > > ----- Original Message ----- > From: "ConRanch" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Tuesday, June 22, 2004 3:57 PM > Subject: Re: [VFB] Byard's Rant > > > > > > Rant > > > > > > > I wrote a rather lengthy email to Larvalace and sent it to three > > > different email addresses listed as contacts on their website. I > > > expressly asked for an explanation. That was right after Byard's > > > original post. I have yet to hear anything from them. That makes it > > > pretty plain. Whoever received those emails doesn't care one iota about > > > their customers. If they did, they'd be trying to mend fences. > > > > > > > > I had a return e-mail from Chris Linderman Larva Lace Worldwide two days > > ago. I had asked for an explanation or should I foreword the happening to > > byard to my customer base of over 10,000 tiers? They did respond to me > from > > my e-mail. > > I have forwarded the entire message to Byard. It is to lengthy to post > here. > > I for one will not use any product they market. The explanation was not > > satisfactory in my way of thinking. Sounded like a cover up after the > > thought. > > A very tacky way to conduct business I feel. > > Denny > > [EMAIL PROTECTED] > > > >
